We are glad to assist with the operation of your coffee maker. Always make sure you have enough beans in the bean hooper and water in the water reservoir for your scheduled brew. Please remember to place the mesh basket filter, or standard paper coffee filter in the brew basket the night before, or before the scheduled brew times. Carefully follow the instructions in the mobile app to program scheduled brews, always making sure you have enough beans in the bean hopper and water in the water reservoir for your scheduled brews ahead of time for up to 7 days. If these instructions have been followed and the issue persists, call the Connected Home Support Line at 1-800-220-6899 (Monday - Friday 9am - 9pm EST, Saturday 9am - 3pm EST), or email connected@help.geappliances.com.

We'd like to assist with the issue you're having with the Delayed Start feature not always working, and provide information. We recommend disconnecting the coffee maker from power for a couple of minutes before reconnecting, to reset it. Regarding the quality of the coffee, we have several articles available with tips about how to best prepare coffee. The articles include tips about bean type, brew strength, temperature, taste, etc. You can view the articles at this link: https://www.geappliances.com/shop?search_query=tips+for+making+coffee&results=support. We'll be reaching out over email to discuss your situation further. We look forward to hearing back from you, so we can assist.

We'd like to review this further. We will be reaching out to you via email to gather additional information. Please respond to the email at your earliest convenience.

We would like to assist you with this coffee maker. We encourage you to view the Care and Cleaning section of the Owner's Manual, as cleaning maintenance can affect the taste of the brewed coffee. You can view the Owner's Manual here: https://images.salsify.com/image/upload/s--XJOlJs6V--/2485e0ac18a4d1e9b80cbd928abfe03ef90e27c4.pdf. For assistance with getting your appliance paired with Wi-Fi, we recommend contacting our GE Appliances Connected Home Support Line at 1-800-220-6899, or email connected@help.geappliances.com.

We’re sorry to hear your first coffee maker leaked, and we’d like to address any issue you’re having. Your coffee maker features a thermal, insulated 10-cup carafe, which is designed to keep coffee warm for up to 2 hours. After reviewing our system, we see you’ve worked with a member of our team to replace the coffee maker that was leaking. We’ve updated your case with your review, and your feedback regarding the coffee maker will be shared with our product team for consideration.