Thank you for your amazing five-star review. We love that you are happy with your purchase. Nothing better than an amazing cup of coffee to start your day! This is a wonderful machine that makes flavorful hot coffee to get your day started. You can set it and forget and wake to a freshly brewed pot to start your day. Thank you for your review, we are honored to be a part of your daily routine!

We'd like to help you with your coffee maker. We recommend calling our small appliance team at 1-877-813-3537.

We'd like to help out with your coffee maker not flowing water. We recommend trying out a full clean and descaling of the unit. You can view a handy guide on page 19 inside the user manual here: https://products-salsify.geappliances.com/image/upload/s--U21EjDPz--/2485e0ac18a4d1e9b80cbd928abfe03ef90e27c4.pdf You can also perform an electronic reset. This can be done by unplugging the power cord for 2-3 minutes, then plugging it back in. In the meantime, we will be reaching out via email to collect additional information. Please respond at your earliest convenience.