We'd like to help out with your coffee maker not flowing water. We recommend trying out a full clean and descaling of the unit. You can view a handy guide on page 19 inside the user manual here: https://products-salsify.geappliances.com/image/upload/s--U21EjDPz--/2485e0ac18a4d1e9b80cbd928abfe03ef90e27c4.pdf You can also perform an electronic reset. This can be done by unplugging the power cord for 2-3 minutes, then plugging it back in. In the meantime, we will be reaching out via email to collect additional information. Please respond at your earliest convenience.