I feel like the product should have questions about and Health Reimbursement Account and how that impacts the Premium Tax Credit because you cannot use both.

Constant LOOPS when trying to solver problems. Search function stinks. Endless UPDATES--even after reviews and Smartchecks, when it came time, minutes later, to file, I got an error because it needed an Update. FFS, tell me before filing!

This is 8th year of doing Turbo Taxes. My husband paid his former CPA before we retired to do our taxes and he had the same outcome! I am now the tax preparer for our family!

I have used Turbo Tax since 1989. Have found it makes taxes easy to file and the support for extra information, expert advice if needed, and the free audit support now is great. All this keeps me coming back to TT each year.

I've been able to use TurboTax for years and found it "user friendly". Most areas have explanations attached to aide with questions. It is "error free" in calculations best of all. If you are a novice, just read the instructions.

Turbo tax flaws are magnified this year. Forms unavailable making it impossible to efile. Forms not in Turbo tax can't be downloaded from IRS. Must request forms from IRS by mail, then file Turbo tax by mail

the program was much more unuser friendly this year with the big icons on a page and no information as to what they were for without clicking on them.

I have been using Turbo Tax since it was Parson's Tax Edge (1995). Very disappointed this year when it added a $40 refund fee to my return. Do not know if I will be using Turbo Tax ever again.

Consistently use due to ease of use of transferring information from previous years. Would like to go online but concerned about differences between desktop versions and on-line.

overall, a easy and efficient work process. I had an initial problem downloading and installing the CA state return, but your help desk was VERY helpful and finally solved the problem.