Monique was wonderful! She helped me so much with completing my taxes. Very professional, knowledgeable and kind. It was a pleasure working with her.

I had a very good experience . I have used Turbo Tax for over 10 years. My tax form has gotten complicated and the tax specialist helped me to understand how to fill in a few categories. I appreciate that option.

I find this software to be very reliable and accurate. I also think the support offered is very helpful. I missed receiving a CD this year, but I was able to download the software easily.

TurboTax dramatically simplifies tax reporting despite of some errors and unclear wording. Expert mediators in the TurboTax community forum are indispensable.

too much repetition of info already in system. also, infuriating to go through the deductions and find that you will get the standard deduction. list the standard deduction up front and tell you not to bother if your deductions are lower.

Every year it gets slower, and needing more clicks to accomplish the same things. The state is advertised as free when you purchase the product, but then to actually file there is a charge. Ordinary people find this annoying, because it is lying.

Did not automatically post data from my Vanguard account, Entered it manually. Trouble printing California tax return. Had to file California return electronically for $25.

I find it annoying every time I open the application there is an update. Nothing material ever changes. Give me an option to update... then I can update before I file, but I don't need to update every time!

It took me twice as long to do tax returns because I got no refund from the Feds and it automatically assumed no direct deposit on the state. i had to literally go into the forms on all to insert the direct deposit. A pain.

The questions are simple to understand, and it takes little effort to complete the worksheets. I've been using Turbo Tax for over 30 years. I trust the company and the advice from the community forums.