Everything was great until I was asked to pay $40.00 for refund processing fee on Fed return. Filing is "free" but $40 to process refund is deceptive!

I had great help from two people. The first Lady tried to help me with an error message that I was getting when I first went to use Turbo Tax, she did everything that she could. She then transferred me to a Tech support rep. that solved the problem.

Overall, it was good. At the beginning the format was a little difficult to navigate with the new click on windows. it was easer last year and years before

good product and easy to file a return. When downloading the TurboTax, please have a page to show that the downloading has completed so that I don't need to keep clicking the download key because I don't know whether the downloading is completed.

The help we received from turbo tax was invaluable because we encountered circumstances that we had not previously experienced and were not able to handle on our own.

Every year the foreign taxes algorithm doesn't work with Schwab 1099's. I think the problem is on the TurboTax side. When will this get fixed? It needs to automatically determine them when I download the Schwab forms.

Mostly smooth. Got hung up when starting my NYS return. After downloading NY State software, I got stuck in a loop and couldn't proceed. I shutdown TurboTax and was OK after I restarted it.

I was somewhat disappointed to see that TurboTax did NOT import my Vanguard brokerage account info properly into the tax file. I had to manually enter all the details

Very easy to use guided process that lets me keep control of the tax submission. I love that the program keeps track of the carry over information so I don't have to do that.

Paid for desktop product $70 State 25 Another state 25 Bought State for another 30 All this for a student who has 1 W2, my text filing fee is too high