Entering interest info was a bit confusing if the institution was not one that is listed. Should be a clearer way to figure that out. Also, when reviewing the final forms, can you make them a bigger so one can actually read them?

Very frustrated that I couldn't import documents from Schwab in my preferred browser, trying and failing twice and having to go google what to do was an unnecessary hassle considering what I pay for turbo tax.

i wish you could make a page zoom tool for each page to make it easier to see the page better. for all us old people with poor vision. the currrent interface with the zoom tool is hard to see and use.

Charges for having Federal refund sent direct to my bank were not clearly spelled out and were higher than expedted. Never again. I consider this misleading and near fraudulant.

Very bad. I am caught in loop trying to complete state taxes. it will not let me file state. Just paid an additional $25 and it still does not work. I been trying for 3 hours. I am going to tax preparer now.

Very positive with various staffers, especially.Especially Bobbette, who was helpful, patient and highly experienced at her job. Hope I get connected to her next year.

Not pleasant...Transfering into from investment accounts was scary, no reassurance than the correct account or info was transferred, also keep transferring the same account without questioning.

This service definitely streamlined the tax return process, yet the incessant advertisements for your other services was quite intrusive. 3.5 stars, but rounded to nearest whole number.

I did have a few issues after I thought I imported last year's info, but it all worked out after a very long phone call with your representative Cindy who stayed on and walked me through them as I was having a few "need reviews"

You should have a field where you ask if a person has an IP PIN, so they don’t file and have their forms rejected. I know I needed to insert it, but didn’t see any alert so thought it would be a field at the end.