I like using Turbo Tax it is usually very easy but sometimes there are grey areas and no help available, I tried chat support, community help and FAQ my questions were not there. I called 4 times on 800 number and was very frustrated with the automated assistant questions prior to forwarding me to a specialist. Two of the specialists were very vague and did not answer, the other 2 were absolutely fabulous. Helpful, polite and the reason I gave a better rating.

Turbo tax is good if you don't have to go back. If you need to change anything or don't understand something and then hit the wrong button and try to go back, it's difficult, sometimes a hole different question track. I get so frustrated, had to go back and start all over on a new return. Then I was sent a form late, so had to do an amendment. That was difficult to find and then Turbo Tax just said to go to the deduction menu and put in numbers from the K-1 form. It didn't help at all. I had no idea what numbers they were talking about or how to do that. It did not help me navigate that.

I found TurboTax increasingly non-user friendly for the past several years and this year's product was the worst ever. I spoke with a support person for over one and a half. hours to resolve a problem. The support person seemed unsure of what she was doing and never completely resolved my problem.

The software package continues to ask me to file my State of Tennessee Income Tax Return, and I have to answer several questions in order to bypass that. Tennessee has not had a State Income Tax in several years, so no State return is available or required.

I have been using TurboTax to file my taxes for the past 6 years. It's very convenient to do your taxes from home. I could see there were a lot of improvements in the user interface in the Desktop version. The only reason I didn't give 5 stars is because the Mac Desktop version of the software that I used to file tax returns hit a snag after I was half-way through. I thought it saved all my data but it didn't. I had to start all over again. But because I used Turbotax last year as well, I could quickly import the info from the old file and didn't lose much time.

It was easier to complete taxes myself without TurboTax. First, you are required to create an account even though you are installing desktop software. This defeats the purpose of completing your taxes offline. After installing, you are constantly bombarded with popups advising you to upgrade to their web-based software or use their live assistants for additional fees. I understand informing the consumer of your products, but if I've rejected the upgrade four times already, what makes you think I will happily accept it on the fifth offer? When I tried to upload my forms, I was again required to verify my TurboTax login before it would import the form. Why should I even have to have an account for a copy of software running locally and supposedly offline? The software has bugs where if you choose for it to walk you through every step it will skip very important steps. For example, it completely skipped the section where you claim child tax credits even though I selected I had dependents. If I had not caught this it would be a difference of thousands of dollars. It also produced errors in my tax forms that were found by my CPA. When I went to file, I was informed that the add-ons I purchased to complete state taxes did not apply to e-file and I would have to pay an additional fee to complete my e-file. Even this review form has bugs where the AI detection of review topics is preventing text entry when typing more than 10 words per minute. I will never buy an Intuit product again.

I find that Turbo Tax is easy to use and is amaze at the end results of the info populated in the fields of the correct forms. I like that i can import my investments and bank information. I have been using Turbo Tax for over 30 years. I like that I have customer support and a community support page that I can google information if I need assistance.

I've used TurboTax for over 25 years. The current search is useless with respect to functionality compared to what it once was. The AI can't interpret questions correctly; and it no longer goes directly to sheets that I request. In order to accurately carry out an estimate of next year's quarterly tax, I finally had to override entries in the "forms" view to get correct output.

The software is really good, but there's a bug in the K-1 processing. The K-1 creates a loop when it comes time to electronically file. For field 17, it says it needs more information but doesn't tell you what the info is. I had to put false information in the field to get around the bug. I better not get audited because of it.

I was using the guide me feature for everything. It never asked me for Social Security Income. I had go back and enter it manually. I also had to initiate Crypto sell even though I had checked that I had sold Crypto. Another thing is that it carried a direct rollover of an IRA to another institution as income when comparing previous years income to this years. Last years return was clearly marked that it was a direct rollover. It showes that I made over a hundred thousand dollars more last year than I did. I did not pay taxes on it last year, but Turbo tax carried into this years software as income when it compares the two years. Too many things wrong. These are simple errors in the software. Not something complicated. I have been using TurboTax for over 10 years. There always seems to be something it does not do what it should.