I had a terrible time this year for the first time in many years. I had three state returns and was charged $25 each. I thought I was supposed to get one state free. I did my son's Federal return for the State of Washington. Turbotax got confused. It said no Washington State return was needed but insisted I fill out a State Return. There was no form to fill out. I have a feeling the return will be rejected.

Turbo Tax has been my income tax filing choice for many, many years. This year I once again needed suport and it was quick and easy to speak with a knowledgeable, courteous professional at no extra cost who answered my question. I will continue to use Turbo Tax as it is user friendly and accurate and instills confidence in my tax filing.

I am a first time Turbo Tax user and am pleasantly surprised by how easy it was to file my returns. The UI is very intuitive, the direct account linking and import of documents makes it super convenient and error-free to enter all the details. There is a lot of information online through other users and experts about how to handle specific scenarios. Overall very happy and would recommend this to all friends and family.

Features, compatibility and interface failed me: November 2025 Tax advantage program failed to download in January 2026 when I needed it! Had to call and get and new link. Second: download for stock and investment cap gains, int, and dividends failed. You took my data to the intuit site and than redirected me to go fetch it from there; except it wasn't there and I could not find it where you said it was supposed to be. I had to manually input the data by going back to each investment house and printing the documents. Not cool! finally, the donation calculator was missing without notice and that was disappointing. that took a long time to gather the information and complete that itemized deduction part. Not Cool again!

No more Its Deductible included with the software -- terrible decision -- makes logging charitable contributions incredibly difficult and time consuming. Would not recommend Turbotax if this is not fixed.No more Its Deductible included with the software -- terrible decision -- makes logging charitable contributions incredibly difficult and time consuming. Would not recommend Turbotax if this is not fixed.

TurboTax this year was a bit of a disappointment and continues to drop off in quality and helpfulness from prior years. I think this is my 25th year using the program. I ran into several bugs even into late March and April that caused significant extra work and confusion. One was that TurboTax had no idea how to help me accurately enter a K-1 Partnership form. It incorrectly forced me to enter an S-Corp that didn't exist and I had to go into Forms to remove the inaccurately generated forms that resulted from interview screens I should have never been forced to visit. The import feature continues to be wonky at best, searching for etrade has zero results because e*trade is the name in Turbotax. TurboTax should be smart enough to offer e*trade as a possible match when etrade is searched. The flag feature is helpful to return to a topic, but unhelpful in that you can't mark a flag as complete without just deleting the flag. If I learn something else or realize i have more to add for a flagged item, it would be good to go back to it even after I thought I was done to double-check. Leaving it as an active open item flag can cause confusion and uncertainty, where a "completed" flag still keeps all of your notes and keeps your place to return back to it if you needed. The integration with an Intuit account for anything is such a pain. Why do I need to sign in to visit the public knowledge base? Search there isn't even too great, so I just asked my question in duckduckgo.com or a more helpful search rather than sign in to search to find no helpful answers from Intuit. Also the credit card process for paying for State e-file was so slow and laggy. It took me two tries to accomplish paying because it errored out the first time. Lastly, when e-filing on 4/14/2026, TurboTax defaulted my payment to be 3/15/2026. The text even said it would default to 4/15/2026 if filing before that date, but then didn't do that. Luckily I caught that, but just a lot of things like that this year where it seems like Intuit was constantly dropping the ball and expecting me to catch their mistakes which is disconcerting and fundamentally not why I use TurboTax.

Changing the look-and-feel of the product from last year to this year made it a little awkward for me, since I am used to a particular look-and-feel. I also could not find the non-cash charitable contribution valuation guide that was previously in the program.

Imports screwed up second year in a row. Idiotic not to provide mailing addresses for payment at the end of the e-file process. I assumed I would be able to hit "back" to get to those rather than note the addresses in midst of process. Back button did not allow to revisit. $25 charge for state e-filing is crap as are the other intrusive upsells.

Collecting documents is the hardest part. The 'walk me through' assistance was most helpful and guided me to feel confident that all my data was entered or transferred to my return, saving me a lot of stress not having to manually fill in all those items.

The software is user friendly and adds explanations along the way if you have questions. There was one little glitch this year that happened on both of the tax returns I prepared that were itemized. The step-by-step screen was insisting I enter information on a Canadian pension custodian - even though I live in the U.S. and my work-life/pension has nothing to do with Canada. I couldn't move forward without entering information. I think I finally got out of it by going back and then going forward again.