1. Turbo tax failed to calculate the taxable SS benefits correctly. The IRS wants $5000 more. 2. TT is getting more complicated to fill out every year. 3. TT is never complete and "Ready to go" at purchase time anymore. You get updates every time you log on and you cant trust the work you have done.

I feel Turbo Tax provides minimal support for the NY State package. I had a distribution from an inherited IRA for the first time, and the support and questions provided were quite minimal and confusing. I'm good with forms and was able to eventually figure it out, but I feel TT could do a much better job.

It's so fustrating using 2025 Turbo Tax Desktop version. This whole day from 11am to now 6:!3, i am trying all differnet ways to file my 2025 tax return. It won't get past filing stage. I tried repeatedly updating the app; uninstalled the app; clearing cache etc. Everything you can think of. So I finally tried filing the federal return first. After IRS accepted my fed tax return, I prceeded with my CA tax return filing but now I cannot file. It said CA doesn't accept an efiled return. And then I continue the process anyway...I went thru the review process thru the step of printing/saving return...after that, it took me to the Rating tab. Why??

My wife died during the tax year. I told Turbo tax she died. I submitted my return electronically. Then the IRS told me a couldn't submit electronically if a spouse dies. Should be an easy catch for your software.

Always been happy with this product. Had some technical issues on my end this year that made things a bit more challenging but I was able to work through them. Will be using again next year.

Used Turbo Tax for decades. If you really want my feedback, you wouldn't be so dogmatic in telling me what my feedback 'count' is and must be! You're lucky I didn't just hit 'delete' !!!!!!!!

I had a fantastic support rep to help me get past an error trying to pay the California $25 fee. Turns out the 3rd party cancelled my product key even though they charged my card. Once the rep generated a new product key, I was able to complete my return. Excellent user support rep.

4 of 5 instead of 5 of 5 stars due to: 1) User interface has become more complicated. 2) Asked to look up and enter info from previous tax year forms, even though I had imported the previous tax year turbotax file 3) Error message about blank state distribution on box 16 of 1099-R was cryptic and lacked context. Google says that payers are not required to fill this in, and I should enter the Gross Distribution amount in Box 1. Google says many TurboTax customers are getting this error. 4) Totals for short and long term capital gains not available in Turbotax to compare to my statements. Only the combined total was available. IIRC, Turbotax used to report the separate short and long term totals.

I have used Turbo Tax for decades, and, when I use it, I find that the tool knows more than I do. Entering data is simple with the guided prompts. When there is a confusing section, the help option clears up what i needed. The state return is basically completed using the info from the federal return. E-file is great.

Confusing on some questions within the software to specific forms and answers to questions. Could be more detailed on instructions for filling out some forms. Also, not easy to contact for a quick specific question as the help online search doesn't get you to the answer, when you need to ask a specific question of a real person.