Excellent product. Easy to use and cost effective. The marketing is a bit slimy as it implies a state e-file is included in the premium package but they still charge you $15. I've tried other tax software packages over the years and none are as easy and straightforward as TurboTax. I highly recommend TurboTax in spite of their marketing efforts.

I'm not happy with this year's Turbotax compared to previous years. I already submitted my federal return, but did not submit my state return at the same time. Now, when I go to submit the state (Maryland) return, it doesn't give me a place to pay the $20 charge. It keeps on telling me that my payment has not been accepted when it hasn't given me a chance to enter my credit card number. then it tells me to continue, but it takes me around in the same circle No place to enter my enter my credit card number ever appears. How do I enter my credit card info to pay for submitting my state payment?

Changed Rating to One. Message says I can't E-File without updating, via Online window, Update. Can't find that window. Can't find solution in help pages. Found it for Windows, but I'm on a Mac. Hours wasted on this. Now, must go get paper (I live in the country) and print so I can mail. Thanks, Turbo. Previously, if I closed down Turbo, when I re-opened it provided avenue to update. Now, just opens the return w/o notice of available update.

Unclear guidance on past loss carryover for my rental properties. You should either import that information or tell user exactly what IRS form(s) and lines to find that info. If you are kind enough to state that we should include that info in preparing our taxes, then why not go the extra mile and provide the form/line to find it.

In the federal return after entering the interest, dividents and investment income, I found it difficult to go back into the items to review. Some were labeled with account numbers and investment firm names, others were not. The inconsistency in displaying informtation became confusing and difficult to follow.

When I filed my 2023 taxes using Turbotax, you failed to electronically send Form 5121 (City of Detroit) to the State of Michigan. This resulted in me having to do your work and manually send Form 5121. And then it took the State several more weeks to resolve the problem. Shame on you for allowing such a mistake to happen and cause me stress and writing a letter to do your work. Please refund me the electronic filing fee of $25 along with the cost of a postage stamp. Please make sure that this error does not happen again this year.

I have used Turbo Tax to file my Federal and State returns for over 15 years. This was the first year I have ever had a problem, when an update failed to load successfully multiple times. I had to resort to a manual update download to successfully update the Turbo Tax 2024 Premier program. Fortunately, the manual download was eventually successful and I was able to file my returns. I'm not especially happy about the anxiety caused by this issue - nor sure whether the issue with download was a faulty download file from Intuit/Turbo Tax or a problem with my computer.

Although this is my first year as a full retiree I did note that not having feedback on W-2s was strange but I was able to navigate the return process using only retired (1099) figures and data. Also, my 401K fiduciary changed before December 2024 and sent me Required Minimum Distributions (2). I had not withheld State withholding, so I had to deal with owing additional taxes to the State. Turbo Tax (and probably other Intuit products) could implement some cursor over or separate linked webpages to provide info for retirees who are navigating new IRS forms and rules for the first time. Luckily my case isn't complex so I was able to figure out what needed to be done. I did reach out to the Help Center for questions about paying through using my Federal refund. In the end I elected to use my credit card, which went well with the TT software.

They do go over a lot of steps for deductions and income and it is relatively easy to use but even though I used Turbo Tax last year it just could not incorporate my 2023 taxes for comparison and then it just tries to gouge you for more money than required. Not a big fan and this might be the last year I do it.

At 8:01 a.m. EDT, Monday, 14 April 2025, I spoke with Ashley at 1-800-416-8848. She was pleasant, delightful, cheerful, patient, and helpful In your next iteration of Turbo Tax, please emphasize the difference between the TurboTax PIN (a five-digit number) and the IRS IP-PIN (a six-digit number).