Don't waste your money. TurboTax has become a masterclass in predatory upselling. Last year, using IRS Direct File was a much smoother, honest experience. It was straightforward, free, and didn't involve being hassled to "upgrade" every five minutes. Now that we've seen how simple filing directly with the IRS can be, paying TurboTax's exorbitant fees, especially their ridiculous $60+ charge just for state returns, feels like a total scam. Skip the corporate bloat and find a service that doesn't treat your tax return like a hostage situation.

The product was noticeable worse this year than in previous years, with basic flaws and incapacities. For example, in step-by-step mode it was impossible to add supporting details. There were certain line items that appeared, and no way to find where they came from, or links to instructions to understand what was happening. The program is still good, but the rate of degradation is alarming. Apparently you don't even want to take the review, just keep cycling back to this lousy AI-infested interface, that is incompatible with my typing and keeps introducing typos. I'll just add some words support maybe so you'll accept it, shall I?

I got stuck with a login issue, I used the Live Tax advice and quickly resolved the issue. Then I got stuck with the Federal Review and / Fix. The form would not advance. I used Live Tax advice again, however we went through lots of menus of grayed out options (likely due to I'm on a Mac). So I started my taxes again from the start. I got to the same section again. Then I had to pay for Live Tax Advice again, since I lost my previous privilege. The person I got to this time quickly showed me how I had to verify and validate my 1099's and cleared up everything. From there everything worked AOK.

Navigating is painful and certain state forms are not available (CT PET) and you don't find that out until you pay for the state. Last year was understandable given CT's late ineptitude and late publication of the form, but that should have been remedied for the 2025 returns.

I had to BUY a windows 11 computer to do my Taxes. With all the hacking going on, I DO NOT trust you or feel comfortable doing this online., In fact I WILL be looking for alternatives. Ever since you quit sending out a CD just to save pennies and then raised the price anyway, I have been displeased.

The program kept flagging errors in my return, indicating that I needed to complete the state and local codes information for their respective taxes. I do not have state or local income taxes and haven't for 4 years. This was extremely aggrevating. I tried to correct it numerous times and the software would not allow me to do anything. I have used Turbo Tax for over 30 years and have never had such an irritating issue.

NY estimated taxes caused an inescapable loop. They were calculated on the initial runthrough, but showed up as $0 in the filing section. I went back to state taxes and went through again. It came up as the real number, and I went back to filing section. I elected to have them deducted. The next page said in red letters that it was $0, and I couldn't change. I gave up and canceled payments.

Turbo Tax still does not help much with State Taxes. I purchased a different state to help my daughter with her taxes. When I went to file the taxes for my state it found errors based on her state, and Turbo Tax tried to have me file for her state when I was filing my taxes. Unbelievably poor QA.

My financial institution, Merrill Lynch Wealth Management, was not listed in the menu of options as it had been in years past. This added substantial time to the completion of my return as I had to enter all data manually and double check my entries manually. Merrill is a partner with Turbo Tax and I don't understand how it could have been omitted.

Very frustrated with changes this year. Offline experience was awful - icons for editing were hidden, so initially I didn't think I could edit anything after making a mistake. I started the return over again 3 times, got frustrated and downloaded other software - you will be happy to know that despite the bad interface with Turbotax, it was still better than theirs. Editing changes in Turbotax was very hard, even after I found the hidden icons that allowed me to change the items that said "Needs Review", but didn't allow pressing the "Needs Review" button. I don't like the new formatting for entering 1099s, where there are big squares and you need to mouse around to start. Why can't we just go back to the spreadsheet/table format, where you ask for 1099 and just enter everything all at once, rather than the back and forth required now. Also, I hate constantly saying that I don't want to import information - where is the box that says 'Don't ask anymore'? Charitable deduction entry is extremely harder than it was last year. The ability to sort the charitable organizations by name disappeared, so I had to scan down the entire list from last year to find each charity to enter my donation. Entering the Goodwill donations was a nightmare. The lookup tool to find pricing was really hard to use. Where is It's Deductible, or, if you aren't going to use that anymore, can you at least use a similar lookup, so I don't have to try to guess what wording to use to look up the price of a man's T-shirt? Clearly, I would very much like to find a different software than Turbotax, because you have ruined it. I would have given only one star if that other software wasn't worse.