Overall a very good experience this year. Turbotax continues to walk me through the process in a simple, easy to follow and efficient manner. Makes it easier to make sure I have all the documentation / information I need to file. Filing process is simple and fast.

The "Importing" of tax information from financial institutions is TERRIBLE! The import from Wells Fargo Bank only had ONE account, not all my others, and it did NOT have the IRA account from Wells Fargo either!!! It screwed up all my numbers because I trusted your import, and had to re-do everything MANUALLY! Thanks for NOTHING!!! Then you don't even list the financial stock managerial firm, "EQuiniti Shareowner Online Services". And they are HUGE! What's wrong with you? Why don't you have this BIG financial company listed for import?

Federal e-filling was great and worked very well. The state tax e-file would not work at all ! Credit card info would lock up the whole computer. The only way to get out of it was to shut it completely down (off) Then restart! After the third try I only filed the federal, worked great. Way too much time spent for nothing!

Encountered several errors while filling out my tax return in Turbotax. I allowed Turbotax to access my Fidelity account to upload 1099-B entries. Numerous entries were wrong and also hard to correct. I opted to e-file my state return. The page that popped up for payment information exceeded my screen size and could not be shrunk making it impossible to proceed.

I have used TurboTax for the last 22 years. It has made the task of figuring out and filling my taxes much easier even as my tax situation has changed over the years. In my estimation it is a good investment. That doesn't mean there isn't some improvement that could be made.

Experience with the product was good this year compared to some earlier years where it was difficult to find the downloadable version. Having my spouse entering retirement last year, the step-wise interview type structure for going through the tax situations again was helpful. Would recommend this product as long as it is a downloadable version.

I have purchased Turbo Tax for more than 20 years. This is the first time I encountered any issues. The step by step process would never complete the step and only circle around to start all over again. This continued even after contacting Turbo Tax by phone and had a representative and a technician on the line only to be instructed to keep checking for updates for over two hours. I finally took control of the situation and went to forms to force enter the information by passing the step by step process. This also bypassed the qualification questions and review process. I had to revert to this method to finish out my return. What should of been a four hour process at the max turned into days. Very disappointed.

While tax preparation, submittal and payment is not pleasant Turbo Tax makes it bearable. Since I've retired and because of President Donald Trump Tax Cuts my taxes are somewhat simpler. I like the feeling of security from audits and mis-interpretations that Turbo Tax provides.

Overall pretty good. Here are some areas for improvement: 1. In Forms, sort the names of the forms in the left sidebar so that they are easier to locate. 2. In Forms, sometimes pressing "Tab" after entering a value causes a jump to a completely different form. This might be for situations where entering the value causes a new form/worksheet to be created. 3. In Easy Step, there seems to be some inconsistency in how questions are organized, e.g., a "None of the above" is sometimes but not always provided, and some have Yes/No radio buttons plus a "Next" button. I recommend having someone review these for consistency.

I could not print directly from the program. Thus a serious problem. The ONLY way I could print was to make a PDF and print that. Howe er, I could not print, or copt the agreements I had to sign, even though it was a suggested that I do so. Making a PDF was hard and only worked after several tries.