TurboTax made filing my taxes way easier than I expected. The step-by-step guidance is clear and simple, and I liked how it automatically imported my W-2, saving me time. The interface is very user-friendly, and the error checks gave me confidence everything was accurate. It is a bit pricey, but for the convenience and peace of mind, it’s worth it. Overall, a smooth and stress-free experience!

Everything good except a glitch on this item below. "Dependent Wks form is complete and filled out, associated Student Wk form is filled out and has dependent specified as a student for 2025 - High School (Secondary). People Wk for dependent has blank TP/SP Link that will not populate. Form flags this as an error, if you try to efile your return it requests that you fix this error before filing. If you try to bypass the error and efile anyway it will not let you."

When attempted to file the returns, the program put me into a loop from which I could not ignore. The fix was a simple check mark in a box about Schedule A which had not been checked. Why is there not a solution available when such a situation exists? This is unbelievable and sincerely damages the branding of TurboTax product.

I have been using TT since it was a baby and this is the first year I had to do the total return without guidance because the guidance wouldn't let me enter our life insurance interest via the guide me feature. It would only allow a transfer from the institution which New York LIfe correct address was not listed. I expected to enter it manually but was not given the choice except directly to the form. I also had problem entering my rental expenses as some categories would not let me itemize. I have not had this problem in the past. This made the check my return feature difficult as it didn' seem to recognize the forms entry. I had to delete some TT made form and make new ones. I also had a problem wih the charitable contributions and also had to go to form to enter.

The program is no longer user friendly. I had several questions to inquire about, but the program would not allow me to research the questions instead the program would continuously go to chat bot. I like to read not ... I also used the online program and was 100% unsatisfied so I purchased the desk top version. I may look into other programs available for next year.

I have had nothing but problems upon problems while using the TT software. First, I found it really hard to install TT on a MAC device. It seems TT is not able to create a Native MAC application. I have to use an Intel chip emulator on my MAC device to run TT. This is terrible. What happens when in the future MAC updates this Intel chip emulator is not supported? I will not be able to run my older returns. Do I file a lawsuit to get all my money back? So just after I pay up for State TT Software and am about to file my return. TT returns with an error saying transmission failed and some obscure instructions about not having the correct updates. Shouldn't TT be checking for updates constantly and saving me the hassle and stress of dealing with Transmission errors due to updates?? This is just a terrible experience. My taxes are fairly simple. Maybe I will move to another Tax software next year while really providing terrible reviews online.

I use TurboTax because of my investments. Investments illustrates the good and the bad of TurboTax from my point of view. Assuming that TurboTax is correct in choosing to fill out the numerous schedules and worksheets that it does, then that is a good point because I would never have had the patience to do that. On the other hand, in investments as well as other categories, there is no way for me to check on the numbers that TurboTax generates until the return is completed, so I have t have faith that they are correct as I proceed through the data entering phase.

It is become increasingly non-user friendly. For instance, I needed to see the year over year comparison. It is no where to be found. When I did a search that did not prove successful. Now, there is glitch E-filing and I have no idea why. Even a glitch typing this review where words are appearing and disappearing. Sigh

Too many steps to "upsell" within the program. Too many places the program "dumbs" down, rather than simply having spaces to transfer from forms (specifically in the interest and dividend sections). Bring back It's Deductible. That was actually a very useful part of the program. Best feature is the carryover from previous returns (why I come back) for things like losses. Kind of ironic that this year, I needed to upgrade because i had a 1099-B, which I've had in previous years, so the Premium. Even though, for 20+ year, deluxe was sufficient.

No, I am not engaged to any of your Live TurboTax experts, although I'm sure that they are all wonderful individuals and I just realized the question was - DID, I engage a Live TurboTax expert? No, but I'm still sure that they are all wonderful people.