1) When I used the search in the window (top of ) a side bar opened (acting like an AI interface). But is doesn't look at the questions, you can change the question a little and get the same 1 or 2 answers every time. :( very bad. Grok helped me, maybe I'll just let Grok fill our taxes next year! 2) the IP PIN entry field should be in the last several pages when filing, not in Other, it's not an other, IRS failed me 2 years in a row for this same problem. Your users, don't know your software like you do, information. This should be a workflow step somewhere.

The software has fallen down t just average now in a competitive market. there are bugs in the help and text guides in several places. These are annoying things like referring to a search tool that isn't there or referencing medical insurance premiums paid in the state form when there is no way to enter the premiums paid anywhere and the online help has no information. there are things that shouldn't exist in an application as old as turbotax. The linkage of the forms to the step by step guides continues to be poor (especiallly when the when your checks identify a problem )

Thanks to AI tools like gemini, chatgpt, claude, I was able to get through using turbo tax much faster than previous years where I had to scroll through dozens of community forum answers to figure out things. 1. If your smart check found an error - why not have the UI take you to the section where the problem was found? How helpful is it to just ask Enter State for 2619: ____ ? Also Why do you have to make Backdoor Roth conversion SO INSANELY CONFUSING?

Have used Turbo Tax for years. Usually very happy with product. 2024 and 2025 PA state product has an issue with Sch. D capital gains identified by taxpayer, spouse, or joint not carrying over from Federal input, and no helpful input screens on the PA side to fix the issue. Never a problem prior to 2024. I have previous experience as a tax accountant.

I have been using TurboTax for over 20 years and this was the first year I can honestly say that I was disappointed with the software. In addition to not being able to cleanly import all information from the prior year, I was also not able to import one W-2 and one 1099-R that I had previously been able. Additionally, one required form (W4-P) was not supported by the Premier level software and recommended a print filing. Finally, I was frustrated with the desktop vs. online choice. Is the program better (recommended) more complete Online than in the Desktop software? I got the feeling that you would like to migrate to an online only option. If that is the case then you should provide a reason to switch from the desktop. Perhaps it's time to try another program.

This was my first year using the desktop version instead of the online. I found the UI to be clunky and often glitchy in responding (often had to click twice to move to next screen). It was also very disappointing that I wasn't able to upload a PDF for the program to process. I had closed an account last year so the only copy I had of my forms was physical and I had input all the information manually. It also makes you reduntantly click to move on to modules instead of just seamlessly moving to the next topic to evaluate.

Multiple problems today trying to launch and update TurboTax to complete my 2025 tax returns. First I tried to launch TT by clicking on a return I had been working on, but nothing happened. I shut down my Mac and restarted, but this made no difference. Then I clicked on TT icon in the dock. Same result even after shutting down and restarting the computer. Finally, I removed TT from dock and launched the app from the Applications folder after once again shutting down and restarting. This finally worked. (Running macOS Tahoe 26.3.1)

I used macintax and turbo tax for many years and this year's "update" was terrible. Hated the AI "we do it for you system", where you can't easily get to the tax forms and is difficult to navigate. The non-AI had some "improvements" which make it difficult to navigate to fix errors. Likely won't use turbotax next year after a few decades of using it and macintax.

I cant believe after all these years, its still so hard to use this software. After the end of my filing, it says I need to mail a form, and then it says only if I chose to not send the 8949 details electronically. Where in the software was I provided this choice, and why was I not told about this before filing? Now I have no idea if I actually need to find a printer to get forms mailed to IRS

This year was a fiasco. My return was rejescted twice because my last years info imported incorrectly. I was charged an additional $25 for a refile of my state return. I had to go to the IRS to find my tax form from last year to have accurate information. My old computer and file was unavailable. I also had emails hounding me to do mine online versus desktop. Online is where the corrupt file came from and tech support was only able to send me to the IRS. I deserve a $25 Refund of my extra costs.