I'm doing multi-state filing using the software, and was very confused as the software made me choose the resident/non-resident option when other AI tools were telling me to choose partial resident filing due to my partial existence between different states. That led me to pay extra for possible defense and confirmation, but software itself gave me little confidence while navigating

This is the first time in several years that I needed to use the Premier version of the software. I got confused when I first opened the software as I thought I needed to proceed with an online filing. Realized after I had entered a lot of personal data that I should have chosen the desk top version. I started a desk top return and completed successfully however my online return is still sitting there and it should be deleted.

I had business income from Indiana and Iowa as part of a Trust Fiduciary Return. Only19 states have Fiduciary returns within the TurboTax Business software. Fortunately, Iowa is included but Indiana is not. As a result, I had to pull off the forms and instructions from the Indiana Department of Revenue website to manually complete Indiana's Trust Fiduciary return. This made my Fiduciary income tax return extremely difficult to reconcile all of the forms (and figures) across the Federal, Iowa and Indiana portions of the Trust Fiduciary return. Plus, I then had to print off all of the Fiduciary returns (Federal, Iowa and Indiana) to mail to the Indiana Department of Revenue for processing. Unless the Indiana Fiduciary return is added within TurboTax, I will most likely forego using TurboTax next year after being a customer for over 25 years!!

I use turbo tax every year to do my taxes and my parents taxes. This year I had difficulties with communication with intuit. I received an email indicating form 5695 was available and I could continue doing my taxes, however, the download did not update the software. After 24 hours, i called the hotline, was transferred several times and had to reconfirm who I was each time. I was not "warm" transferred. In the end, they told me to wait for the download. They didn't answer my question directly - was it available or not. Conflicting information with the original date of availability 3/2026, to an email indicating it was available, to no updates in the system. I just filed my taxes, and couldn't print ANY forms. The software indicated the reason was ny. but I am unable to print my federal forms as well. very frustrating to say the least.

This was my first year using the desktop version instead of the online. I found the UI to be clunky and often glitchy in responding (often had to click twice to move to next screen). It was also very disappointing that I wasn't able to upload a PDF for the program to process. I had closed an account last year so the only copy I had of my forms was physical and I had input all the information manually. It also makes you reduntantly click to move on to modules instead of just seamlessly moving to the next topic to evaluate.

TurboTax requires too much manual efforts, which I am able to get eventually figure out using GPT. If GPT can provide much better answers, why do I need Turbotax? Additionally, it was looping in the "Filing" stage, complaining I must "Delete State / Zip Code in NJ-HCC section", which was auto populated by TurboTax and never detected in the previous UIs. Very frustrating and bad experience.

WHAT I LIKED? THE IMPORTING OF DATA FROM MULTIPLE SOURCES. SAVED SO MUCH TIME ON INPUTTING INFO. NOW THE PROBLEM: A WEIRD GLITCH PREVENTS THE UPLOADING OF LAST YEAR'S TAX FORM UNTIL YOU EXIT THE PROGRAM AND RELOAD. TOOK ME 45 MINUTES OF RESEARCHING THE WEB TO DISCOVER THE REMEDY THAT SOMEONE ELSE REPORTED. EVEN TURBOTAX EXPERTS DID NOT KNOW THE ANSWER. IF THIS ISSUE HAD BEEN READILY NOTED THEN I WOULD'VE HAVE BEEN DONE EVEN SOONER.

We've used Turbo Tax for years with no considerable problem and infrequent need for support calls. This year was different, troubling, and time consuming with hours of calls and no solution provided by support. The software would not allow e-filing because it kept asking to correct "errors" on simplified method for a 1099-R where there was no reason for simplified method as the 1099 provided the taxable amount. Somehow the software developed a glitch. But finally allowed filing this morning and other aspects okay.

I like accuracy. It is compatible with my desktop version. I like the features where I can go back double check if there is any errors. The program links with the my financial institute and gets the forms if I have missed any. I did not have to us h support services at all.

Preparing the Minnesota return was difficult. Moved from a second home to a primary residence in mid-July. Second home was converted to a rental property. I couldn't record the points properly for the second home and had to file the MN return with a printed copy. Had to fill in the points by hand on line 12, Schedule M1SA, even though the total on line 14 did include the points. Also had to hand adjust the statement attached to properly show the two banks and amounts for the amortized points. TurboTax is good but some things can't seem to be handled.