Turbo tax is good if you don't have to go back. If you need to change anything or don't understand something and then hit the wrong button and try to go back, it's difficult, sometimes a hole different question track. I get so frustrated, had to go back and start all over on a new return. Then I was sent a form late, so had to do an amendment. That was difficult to find and then Turbo Tax just said to go to the deduction menu and put in numbers from the K-1 form. It didn't help at all. I had no idea what numbers they were talking about or how to do that. It did not help me navigate that.

In the deduction section, it didn't guide me to all the deduction categories before that section was 'Done'; I had to manually go to the Charitable Contribution and Car property tax sections to enter those info. Then my e-filed Federal tax return was rejected because it said my IP PIN is missing but when I opened the rejected return in the Turbo Tax, the tax return was missing and I had to complete the return again using the draft version the e-file rejected error message was attached to. Then I should have been allowed to re-file at no extra cost since it was TurboTax Smart Review that did not catch the error but I had to pay another $25 to e-file state return after already paying $15 (using $10 credit) in the initial e-file. So I am disputing the $15 charge with my credit card company and basically lost out on $10 credit. Worse experience ever.

TurboTax is getting better slowly, but it is still far behind in terms of accessibility. I hav ben usin TurboTax for over 20 years and have noted marginal improvement, which seemed to imply adaptation, but in a very methodical way; however, I have noticed that as I have gotten blind, the accessibility features do not keep up to date. I need someone who can see to help me navigate the interface sinc my screen reader does not know what to do with many of the unlabeled buttons and check boxes. I'm sure the interface looks good, but I would prefer a more stark interface that is more efficient. But, I am still using TurboTax so the interview interface and help menus are still very good. I have and would recommend TurboTax. sure

It use to be super easy to get the product and do everything from your computer without signing into anything and mailing. Now you make it near IMPOSSIBLE to do it. It's a miserable experience trying to do it the more private way. WHY do you do this when people are paying for the product? It's not like I am trying to get something for free.

It is helpful & covers everything (I think), but can be a bit confusing to use: Pop-ups come up behind the screen you are using so you don't know they are there (our biggest frustration); you need to delete some forms that you no longer need or it keeps trying to get you to fill them in; once you are returned to the main list of items to complete it takes you to the top & you have to scroll all the way down - again.

TurboTAx is 90% great. It's that other 5% that is terrible. I had two massive, time consuming problems that could have been avoided had the TurboTax program been properly programmed. One involved the questions asked or maybe should have been asked. I've had this happen in past years. The second problem was that TurboTax programmed reviews and checks revealed no issues until I was prohibited from transmitting my returns. Why then? Why not earlier? In fact, I don't think it was an issue in the first place. My data was correctly entered. After hours of angst, I found a work around for the supposed "error." Completing my return should have taken a matter of hours. Because of programming glitches, it took weeks plus several hours on the phone with consultants. Yes, I did call TurboTax once, and that required several hours on an unrelated issue to those previously mentioned. The problem was resolved by the agent, but it shouldn't have occurred in the first place.

I have used Turbotax for over 10 years and this version is the worst one yet. It seemed to calculate my tax OK, although I am skeptical. The user interface seems to be dumbed down quite a bit. Also one feature for foreign tax paid didn't work at all. Just keep hiring idiots to rewrite this and I'll give it 2 stars next year!

I've used TurboTax for many years. Will not any more from next year. The app is so outdated. Constantly needs update. Random errors. Smart Check tells me there is an error at form 2241 but no explanation or link to where it is - something very basic this day and age. Even typing this review feels stupid - it constantly moves the cursor to the end. There is a new app every year and I can't even delete them. It's becoming just ridiculous. One big draw was to share with 5 family members and that got killed last year.

I've used TurboTax for many years and like it. This year, I missed checking the box indicating I had QCD form IRA to charity, and wasted a lot of time then figuring out how to enter that. The first couple help screens I tried were worthless, telling me to click on an item that would not come up without that box checked, but said nothing about going back and checking that box; but finally I entered the proper words and got the video of how to go back to that screen and select the box to do it. That video should come up whenever "QCD" is entered as part of any Help entry. A second issue: I had to upgrade to Premier because of a 1099B from my brokerage firm for $1.90. I could have entered it manually, but it wouldn't let me download any of the brokerage info until I paid $35 and upgraded to Premier, all because of a 1099B for $1.90 income.

I have used TurboTax for as long as it has existed. An improvement would be to show the details for the source of 4a, 4b, 5a and 5b. The 4a & 4b IRA deductions include IRAs, (Qualified) annuities and QLACs Annuites. Lines 5a and 5b include Pensions and (Non Qualified) Annuities. You show the sources for 4a, 4b,5a and 5b all lumped together. Can you not separate the sources for 4a,4b and 5a,5b? Also, see using last year's program to estimate the estimated Tax for the current year in the review below. When there are a lot of sources for each, you have to hand calculate to check the items.