The interview went pretty smoothly, although there was a puzzling topic regarding Canadian Registered Pension Income that no relevance to my situation. The principal reason is give only 4 stars is that the state product for Maine continues to leave the taxpayer high and dry (ie, relevant data from the federal return not transferred to the state return) in the matter of pension income limits. The state law as written is the dog's breakfast, true, but if anyone could decipher it I'd have expected TurboTax to be who did it.

I have used Turbo Tax for many years and continue to use it because of the people who have been so quick to help me get over some bumps that I was totally unaware of until I got more and more involved. This year was fortunate to have Aaron assist me. He was and is fantastic. I am 86 years old and not a technological genius! I'm sure as we continued to help me,there were times he had to be frustrated yet he never seemed to exhibit it. I was totally impressed with his knowledge and expertise, he was able to guide - even me to success. I will continue to look to Turbo Tax for the 2026 edition.

Live expert advice for desktop did not meet my expectations especially after paying extra. When I asked for help after paying, I got the message that expert will call in 3h30 min. The expert first called after about 7-8 hours, it was almost midnight for me. When we scheduled a new time next morning, I was not near the computer at the time, I explained the questions I have at that time. When I requested reschedule after 2 hours so I can screen share, the expert said that he was busy the entire day and gave a time for following day morning. The worst part is that the person did not call me even after 30 minutes of scheduled time on next day. I had to reach out again through the tax software, got new expert after additional 20 minute wait time and explain whole problem to new expert. This is unacceptable and so much waste of my time. I feel that I would have paid only little more for a professional tax preparer if I factor in my time value.

I have been a long time turbotax user and familiar with using the software. This year my return was more complicated by the sale of an out of state property. I found TT to be vague to the point I needed to use an external AI product to figure it out. Also, it let me pay to efle a state return and then wouldn't allow the return to be processed. The process for requesting a refund could not be more confusing. This may be the last time using TT, will let others know as well

Step by Step has become more confusing in recent years. Want to be able to return to specific step instead of being required to go through dozen pages or more in order to review or correct. Explanations are hard to follow. Uploading information directly from banks and brokerage accounts is too complicated and fewer banks [e.g. Mechanics] are listed. Have been able to upload from Bank America in past; this year all efforts to do so froze and I had to enter information manually.

Turbo Tax Premier needs to be able to incorporate additional items from broker statements such as Foreign taxes paid/accrued by country and tax-exempt income by state. I should not have to input these items manually. SDIT tax return for Ohio does not properly pick up Ohio income!

The changes in TTax 2025 were awful and not user friendly. The inability to use WIN 10 to run the TTax program was also indicative that Intuit does not care much about the user. The repetitive attempts to sell add on services - like Audit Protection, is obnoxious.

For at least FOUR YEARS, your software has not properly considered my itmemized deductions and has defaulted to Standard Deduction. I missed it the first time and had to file an adjusted return the next year to recover a few hundred dollars in taxes paid. It happened again this year. I had to dig into the forms themselves and figure out why TurboTax didn't account for either my mortgage interest or my property tax. I'm considering going to another tax software next year.

Whatever changed from 2024 (and previous years) to 2025 TurboTax made it confusing, and I had problems trying to download information from Fidelity. I've used TurboTax for 20+ years, but my experience this year has me considering to find another tax software.

Pay for the product and get bombarded with ads for more product, then you still make me go back to prior years to fill in data when you should be able to either pull it or at least link me directly to prior year forms. What is the point buying this software. Even adding a "required" nickname on this survey feels like a scam, not optional and has to be 4+ char, why? Just a hassle.