I didn't speak with anyone at TurboTax. My concern is that when I was ready to transmit our returns there were 2 errors to fix before I could transmit returns successfully. Why wasn't this corrected in the review section before I got to screen that said everything looked good and ready for sending the returns? I never experienced this fault in all the years I have been using TurboTax. Thank you

The software asked for some extra information right before the last step of e-filing. This should have been done at the review stage/check stage. The software should show an underpayment penalty with an alert or warning, instead of just burying it with tax due.

It would be great if TurboTax fixed the following: 1) TurboTax automatically assumes that any HSA distributions were taken for medical expenses incurred in the same tax year as the distribution. That is not always the case and makes it impossible to reconcile with state tax filings that do not follow federal tax laws (like California). PLEASE FIX THIS ISSUE. 2) The instructions for entering foreign tax withholding (in my case for dividends) is incorrect. I had to read several articles and watch a couple of YouTube videos in order to enter this correctly (at least I was able to do so eventually).

Number 1 issue was downloading data from my banks and financial institutions. This was a major pain and took many hours to resolve/work around. Even after TT modified software I still had to copy URL from my default browser (Edge) into Google Chrome to get it to download. Don't understand why TT requires dividends, interest and foreign taxes paid to be broken down by 4 date ranges...For the most part that data is available from my financial institutions downloads.

Unless you know turbo tax, it is difficult to navigate. Need to ask a question and the phone number is nowhere to be found. Needed to do a web search to find the number. (very poor). Got to talk to two agents. The first one said Turbo tax is correct and the 1099 is wrong and go to the supplier of the 1099 to have it fixed. Wrong! (poor) The second agent (Justin) found the issue and led me to the correct understanding. It was me not recognizing that a number entered was being reflected in the total. Justin gets a Gold Star.. (excellent)

I bought the $60 tax advice option. The original person who called me setup a time to call me back, but she never called me back. I had to request another tax expert. That person called me and her computer wasn't working right. She had to go offline and restart her computer. It took about 20 minutes. When she got back she could only see portions of my computer screen. Frustrating.

I have been using Turbo Tax for over 30 years. Your software is becoming less intuitive in the past few years. The glitches with the Capital Asset Sales Entry Worksheet, Yes/No check boxes were annoying and time consuming -- pitiful! By the time I resolved the issue, I had to figure out how to proceed to transmitting my taxes without paying for e-filing again. Terrible!

Completed my taxes with turbo tax okay. Tried to e-file and could not compete the credit card information. Tried 6-8 times and used different cards with same bad results. Your program to enter credit card information would not allow the expiration date month to enter using the pull down as directed. I am totally teed off. What a disappointment. I have been using TT for more years than I can remember. This year had to file by mail. Won't happen again.

Disappointed on every level. TurboTax freezes constantly I've had to restart it multiple times just to get through my return. That's not a minor inconvenience, that's a fundamental reliability failure. And then there's the pricing. Upgrade prompts appear when you're already mid-filing, and you're charged extra just to file your state return. Every competitor includes state filing. TurboTax charges a premium and still nickel-and-dimes you at every turn. Buggy, overpriced, and not worth the hassle. I'll be switching next year unless they get their act together.

I experienced a few glitches that I was able to circumvent. I had a problem on State taxes of a swirling circle displaying "Calculating" & took a long time (+10mins) before I aborted the application. I attempted to contact your Turbo Tax live expert, but I had a difficult time to locate & access the right WEB online site. Instead, somehow I got to a WEB site "Ask for Advice" & needed to pay $50 for a 30 min session. Long story short, I managed to bypass the problem after researching thru AI, and getting an alternate method to resolve the problem without having to pay the $50.00. Additional glitch I encountered, was when the Final transmission of my Electronic filing for Federal & State, the status checked off for Reviewing, Preparing, Validating an had a swirling circle on Transmitting; that brought me back to the beginning start screen to file for Electronic taxes. Very frustrating to repeat process.