I'm doing multi-state filing using the software, and was very confused as the software made me choose the resident/non-resident option when other AI tools were telling me to choose partial resident filing due to my partial existence between different states. That led me to pay extra for possible defense and confirmation, but software itself gave me little confidence while navigating

I've used Turbo Tax for over 20 years. I love it! I started using it when my tax accountant would meet with me and ask me questions and I noticed that he was preparing my taxes with tax software. There was no reason I couldn't do that and save myself money.

I entered all my information and for some reason Turbo Tax did not save it even as I saved along the way. I had to reenter everything and complete the process. Now I had completed a draft of my Son's and I don't see that in the ready files to continue working on. This causes delays and rework and I am not happy about it. I will contact help desk to avoid reentering,

On my laptop, the Skip Import button is out of sight at the bottom of the screen when you have entered something that triggers that option. It feels like a dead end when importing is not an option until you finally scroll down and see the Skip button. It would be helpful to first have a screen asking if you want to import or skip, and then follow that with either the import list or the next screen for entering the data yourself.

The updates are provided, on average, about a month after I actually needed them - VERY slow in providing a complete, ready to go product. Interface is EXTREMELY clunky, requires WAY more mouse clicks to do what you need to do, and whomever decided to NOT provide the "opt out" of auto-importing documents should be tar/feathered.

It's easy and great to use! It's accuracy to detail, both Fed & State are indisputable. The walkthrough and questions ask during entry are excellent. It is such a relief to use, removes all the anxiety of doing taxes!! Makes me feel like I know what I'm doing! :-}

I have been a TTuser for more than20 years. I always purchase the program in mid November for trial runs and do end of year tax planning. This year the program was totally useless and not ready for use until mid/late January. I used on line TaxAct for my end of year tax planning. If TaxAct can be ready on time, then whats wrong with Turbo tax??? Changes in the interface this year were not intuitive. Overall.. a huge disappointment

85 % of support was helpful, all agents were very courteous and understanding. I thought the first agent I spoke with should have known how to import 24 returns after I forgot to enter them before starting on 25 returns. Wasted about 4-5 hrs trying through various channels until I asked Gemini. Gemini gave me the answer and took a few minutes to enter 24 returns, Evan after I started 25 returns. Was never able to contact professional help after Paid the $60 fee. I needed help with a trust KI schedule. I would like a g\credit of the $60

Generally positive. Two negatives: 1. When filling out information about our teacher's retirement, which we have been receiving on monthly basis for thirty years, questions about MRD are impossible to answer and seem irrelevant, as we have no input in how much we receive. 2. We have three IRAs, one of them an inherited IRA. For one traditional IRA I was asked the Dec. 31 balance, but was not asked this for the other two and couldn't find anywhere to enter it. Inconsistency makes me nervous and feel this may be a bug.

Typically, I'd give Turbo Tax 4 or 5 stars. I've used it for over 10 years. This has been by far the worst experience I've had. I was prompted to upgrade to Premier many times and after not being able to figure out how to add in investment information, I caved, bought Premier, and called the help line. The people I interacted with were great, but not a single solution was easy. I'm still not done and am having to file an extension because of what appears to be a system bug. Just now in submitting another return for a family member, the program has crashed twice.