turbotax need to have a AI capability for users to use turbotax software. I use Gemnini not turbotax instructions during tax return using turbotax desktop software. supposed to use turbotax AI to get info or get answer not using outside AI chatbox like gemini or chatgpt. also turbotax need to allow user to choose the financial institution login in webside address since turbotax does not have the correct login address for some user group like for merrill lynch which has different log in addresses for different user group but turbotax only give one web address so my import not working and talked this representatvie in phone call.

I did work with one of your online experts who patiently worked through the entries that were causing the problem. Together we found the entries that needed to be corrected. We have both sent you suggestions for improvement next year. I've use Turbo Tax for the past 20 some years and appreciate all the auto carry forward totals that would be impossible to keep track of manually. Thanks again.

I've used TurboTax for years. Very satisfied. However, this year it was really frustrating completing the State Tax side. When I did the state review for Idaho, there was something to be filled in on one of the state forms. When I opened the form, I was not able to get back to the Step-by-Step. It kept routing me back from the beginning--so even though MOST of the previously filled in amounts were there, I had to answer about 15 questions repeatedly (that is, each time I attempted to go back from Forms to Step-by-Step. No fun!

Would be beneficial, if the program would cross reference tax filings between parent/child (ie; dependent and person claiming them) as a box was missed on the dependent form, which in turn caused our return to be rejected, the dependent return having to be amended and paper filed, and ours to be refiled with ip pins. Also, the search assistant needs to be a wee bit smarter, just a wee bit. Lol. Def would have been more helpful if this feature of the program could answer the questions without me having to leave and go to the internet.

i do like the push toward online, i prefer the desktop version. but everything seems to pushing toward online while the desktop did allow import from financial institutions, i had to find that on my own in the tool it should be more informative about that option and heavily integrate the import option in the interview questions

1) In the forms view, e.g. looking at the 1040, I click on a box to see where the amount came from, and it takes me to a long worksheet with no indication of where among the hundreds of lines is the one pertinent to the box I clicked on, 2) While going through the filing process, I have to enter the routing number and account number four times each. I understand the need for security and checking for typos, but couldn't there but a button on the state setup that says to use the numbers I just entered for the federal?

I feel Turbo Tax provides minimal support for the NY State package. I had a distribution from an inherited IRA for the first time, and the support and questions provided were quite minimal and confusing. I'm good with forms and was able to eventually figure it out, but I feel TT could do a much better job.

I have used Turbo tax for more than 12 yrs. This years features were much more difficult to navigate and downloading was terrible. I had to go back and forth to my Intuit account to get the software activated. Older version downloaded and requested license code on the activation. Frustrating and not as compatible with HP new software.

I have been using Turbotax for decades, and it is hard not to feel the quality has diminished over the years. The biggest disappointment for me is in the state returns. I buy Turbotax Premier because I have rental properties in multiple states, and I no longer have confidence that Turbotax is handling this complexity properly. In fact, I find myself doing all the allocation work offline, which is just not why I buy this software.

This year the inputting of data for stocks, dividends and interest was harder. The "Bubbles" were harder to navigate making it necessary to move down the list after entering each set of data. The option to enter data myself was not offered as last year so I had to navigate through the download portion to enter the data myself. As far as stock sales that section was horrible - I couldn't see what I had already entered so I ended up entering stock sales twice!! Offer an option to self-enter data early and keep the option of if the user wishes to do so. I particularly was surprised with the added charge of $40.00 as a download fee. I was told that my first state return would be free but when it came time to submit the state for free I was charged $20.00. Nickle and diming folks after they selected e-filing was not a favorite part of the process. Next year I will file by mailing it myself to avoid these fees!! Other than that, most everything went well as i've otherwise grown to expect out of Turbo Tax.