You made things more difficult to accomplish this year. I mistakenly chose to import investment info and apparently it interpreted this that I wanted to do it for every investment. And I couldn't figure out how to go back and undo that choice. So to fill in one number (interest) for several small accounts, I had to fight with it to let me just put the number in. These were accounts that I couldn't import the info for because they weren't on the list of choices. Just seemed overly complicated this year. Then when I got to the end and tried to file my forms, it informed me that it couldn't because I needed to update it. Why on earth didn't it tell me that when I first started filling the information to file the forms so that I didn't have to go through that again?

Been using Turbo Tax for 30 years - this year was very glitchy (i.e. sending me to Canadian retirement when I clicked on Social Security). The boxes to select 1099DIV or 1099INT are cumbersome. Pretty, but not fluid. I am actually not sure I will buy it again next year. The red boxes & exclamation points are a bit alarming when I've not had the opportunity to make an entry. They can wait until I miss something. Take it back to simple graphics.

I'm doing multi-state filing using the software, and was very confused as the software made me choose the resident/non-resident option when other AI tools were telling me to choose partial resident filing due to my partial existence between different states. That led me to pay extra for possible defense and confirmation, but software itself gave me little confidence while navigating

I've been using TurboTax for decades. A couple of things * Form 1116 handling. There should be better help for this in the app. In particular, and explanation of "Various" and "RIC". Once you decide I need to work with foreign investments, you should brief me on what to do with Form 1116. It's a bit of a black hole now. It's the reason why I shell out for the "Premium" version * On-line submission failures You keep telling me that the problem is with my AGI number from last year (even though you filled it in, and even though it's the same number for both of us (but you say only one is wrong). I've mailed in the return, but in retrospect, I'm pretty sure it's the PIN. You should guide me to getting new pins. * This form (in particular, this field on this form) You seem to be continually parsing the contents of this field to update "AI-Generated Review Topics". When you decide to update the "Topics", focus leaves this form momentarily and you occasionally miss what I'm typing (or worse - moves focus to the end of the field as I type). It is *very* frustrating. Did you not test this feature?

I would rate higher for most years and this year except Turbotax is not compatible with Windows 10. Since Microsoft offers paid support for 1 year Turbotax should have been available for Windows 10 as well as 11. This caused a lot of extra effort on my part to complete my taxes as the online version does NOT calculate and compute taxes the same as the desktop software I purchased.

Very low confidence that TurboTax is filling out the forms correctly. It doesn't handle things like multiple 1099-DIVs correctly, and every year I'm having to manually correct more of the entries. There's only minimal guidance / advice / analysis. Increasingly, it feels like it would be safer and just fast to fill out the raw IRS forms myself. Very dated UI.

I reached out to an expert named Doug. Doug was patient and researched and answered every question I had. He spent a lot of time with me and never made me feel like he was in a rush to finish with me so he could help someone else. I was relieved when I finally submitted my tax forms and felt supported through the process. Thank you, Doug!

Very good, as usual. Though this year I had an issue with an IRA where part of it was spun off to a new IRA. Turbotax handled the resulting RMD requirement satisfied by the new IRA poorly, or should I say not at all without tricking it. Also sometimes the navigation back to old screens causes the subsequent forward navigation to skip steps. that were previously presented.

The product works as well as previous iterations, which is pretty good. But as soon as you stray off the well-trodden path the help gets confusing and contradictory. And forcing users to run Windows 11 is outrageous, there is no apparent need for it. And pushing users to use the online version is a bridge too far. Next year I will be taking a closer look at alternative software and may or may not continue with Turbo Tax. It's not a bad product but there's a limit to how much of the tax code you can support in software.

I have used this product for over 35 years, and you have preceded to make it more obnoxious to use. I have purchased an expensive product, and every time I go into the Application it makes me proceed to do the same update every single time. There are not that many 325MB+ updates every day. Do Better. And stop trying to 'Up Sell' at every turn. It's really getting old. From a longtime, very frustrated, loyal user.