I've used Turbo Tax for over 20 years. I love it! I started using it when my tax accountant would meet with me and ask me questions and I noticed that he was preparing my taxes with tax software. There was no reason I couldn't do that and save myself money.

TurboTax is great. It is simple to use and accurate. It has explanatory references for most of the entries and is always accurate. i have confidence in this software and have used it since I started paying taxes over 50 years ago. There is ONLY ONE CONTINUING problem that has existed since the 2023 tax year THAT HAS NOT YET BEEN FIXED: The automatic or a question that prompts if the user has Military Retired income to exempt in Virginia. The information ("Military Retired Pay") is input for the 1099-R in the Federal section but there is never a prompt/question to edit the Virginia tax input to ensure that the exemption is recorded in the Virginia tax input. This currently has to be done manually by the inputter and if you are unaware of it you will not make the input. . As a result, many are losing this exemption and the tax assessment difference! when this is FINALLY fixed, they will be a 5 star software!

The software is really good, but there's a bug in the K-1 processing. The K-1 creates a loop when it comes time to electronically file. For field 17, it says it needs more information but doesn't tell you what the info is. I had to put false information in the field to get around the bug. I better not get audited because of it.

I love TurboTax. Long time user. Generally easy to use. This year, when completing severaln 1099 forms, I noticed that when I started it knew I had 1099s from prior years, and listed choices to pick from. The list was too general, in that I had multiple 1099s from the same brokerage, but the list was not specific, so when I clicked on a 1099 to complete, I did not know which one was going to open. When I clicked I opened a pre-populated form. I started my taxes before all my 1099s were received, so I felt I had to hunt for the specific 1099 that I wanted to complete. Eventually I got them all completed.

We worked on our taxes for 3 hours. 1/2 way through the program froze. We had to force quit. We were working on our laptop. All was lost. We had to completely start over. Instead of pushing your products, perhaps you should send reminders to save in progress.

Whatever changed from 2024 (and previous years) to 2025 TurboTax made it confusing, and I had problems trying to download information from Fidelity. I've used TurboTax for 20+ years, but my experience this year has me considering to find another tax software.

TT has eliminated "It's Deductible" and the quality of useful hints on each screen has deteriorated or been eliminated. They are obviously pushing customers to premium online support and paid tax advisors instead of the self-help tools that historically were an advantage of TT. I used AI to research many of the questions TT failed to address and will be opting towards AI instead of TT up-sale items in the future.

Contacted expert one time, helpful in understanding on how to proceed with multiple Rentals needing separate input. With one Property Management 1099-MISC Form. Had conflicting understanding between desktop and online input. Was hoping to be able input data into desktop and upload too online input review.

The User Interface needs serious work and updates. It has gotten worse over time and it's clear there is very little UI testing. Examples of needed improvements include: 1) A user feedback on each page/screen 2) Multiple places where it doesn't retain the answers to questions (e.g. IRA info) if going back through a topic again. 3) Confusing import screens where it imported the same data twice (vs. asking if I wanted to replace the prior import).

2025 must have been a tough year. TurboTax Premier (Mac desktop) was a mess on first delivery. Installation failed repeatedly, except when it didn't and put nothing on the screen, or got stuck trying to update from within the app itself. It took almost the whole tax season for a fully-capable app and all the necessary tax forms. This is the latest I've been able to confidently file my federal taxes since I started using MacInTax, then TurboTax for you taxes.