I found this years product a little more difficult to use than previous years, asking questions that fidelity Financial didn't provide and said were not necessary since they are a Registered Investment Company. Example. we paid a foreign tax on a registered Investment mutual fund dividend; you wanted to know the amount of the dividend; had to ask our advisor to research and advise the amount. Hope we got the correct info since there were 50+ pages of dividends to review.

TurboTax skipped over a couple of very important pieces of information. I had to research what form to go to, and then it was dificult to get to the form. I can remember being able to call up any form I needed and append it in years gone by. The "Help" function is useless and WAY behind the current technology as far as AI assistants. I can go read the government instruction pages without TT's "Help" assitant telling me to go there. I'm getting closer and closer to switching tax software despite the pain of starting over with personal and carryover information. I got right down to actually filing and got an error message that I needed to update the software that I updated yesterday. Took another 5 minutes to figure out how to find the "Updates" option. This software is NOT intuitive.

This year your program was kind of buggy and the interface not as good as last year. When I went to enter data for 1099 forms the program would not let me enter anything. Spent the whole afternoon trying to get it to work. Finally had to search online to find a work around. Luckily it looks like it got fixed in an update. The way you display the list of accounts when doing 1099 forms takes up too much vertical space - don't need so much blank space around each account as it limits how much i ca see at one time on the screen. Also, why do you NOT do form 8990? It would not that complicated for the TT to fill it out. It is somewhat confusing (due to poor irs instructions) on how to fille out and takes me a lot of extra time as i need to figure out how to do it. Also, anyone who needs a 8990 must now file by mail not by e-file as there is no way to add it to the return.

My account purchase had been cancelled someway. I called to get help. Watson was very helpful. We ordered and purchased the software. I had already completed my taxes but not filed them. When we made the new purchase all of my information had been saved so I didn't have to rework anything. Thanks Watson for your help.

I have been using TurboTax since 1996 and was disappointed with this version. It is not as good as previous years especially with importing from financial institutions. Some of the the financial institutions which were supported in previous years and no longer supported. It hung up several times, I had to go back and redo some things a couple of times.

Very frustrated after spending an hour going in circles because TurboTax assigned a 1099-MISC to Schedule C instead of E. Even though it kept flagging the error, it never pointed me in the right direction to fix it. Ended up having to go back and delete everything and start over. I'm still not sure what I ended up with is correct, even after detailed review of all the forms. I think this is the last time I will use TurboTax after many years.

I was an accountant for 25 years and used the professional version of Turbo Tax. Since I retired, I use the Premier version and have noticed over the past couple of years this program is getting harder to navigate. I have been trying to finish my return today and have had an awful time trying to get past Capital Asset Sales Entry Worksheet because when I check the last box and try to leave the page, the "x" disappears. I cannot make it stay where it is supposed to be. I have paid for E-file on my state which I now cannot use and must print out and mail my return after I have worked half the day to make this program work. If I want to talk to someone to find out if there is anything else I can do, I have to pay for the time which is not tax related. I have never been so frustrated and will not purchase this program again.

This year it was terrible. I could not install it until I talked with customer service. Then I could bring in 2024 Tax information. So I had to talk customs service again. This process took many hours.. When I finally was able to bring in 2024 info the program said it did but actually nothing was imported .

I've used TurboTax for years and the 2025 version was atrocious. We have rental property. Walking through the sale of rental property was poorly designed. You need to clearly differentiate between a rental "property" and other types of rental assets. It took me about 4 hours to determine how to accurately enter the sale of the property. Also, on the window size for entering credit card payment for the state e-file fee would only display months 1 through 8. There was no ability to scroll to select months 10-12, or to resize the window.

85 % of support was helpful, all agents were very courteous and understanding. I thought the first agent I spoke with should have known how to import 24 returns after I forgot to enter them before starting on 25 returns. Wasted about 4-5 hrs trying through various channels until I asked Gemini. Gemini gave me the answer and took a few minutes to enter 24 returns, Evan after I started 25 returns. Was never able to contact professional help after Paid the $60 fee. I needed help with a trust KI schedule. I would like a g\credit of the $60