This year's product was glitchy and not enough explanation besides looking up on IRS site or using AI for questions. Some steps don't make sense ore TTax was not doing steps correctly. Too many gotcha fees also this year. Not super confident taxes are correct. May be harder to use on a MacBook Pro and using Safari as a browser. Know more than a few people

Very frustrated with changes this year. Offline experience was awful - icons for editing were hidden, so initially I didn't think I could edit anything after making a mistake. I started the return over again 3 times, got frustrated and downloaded other software - you will be happy to know that despite the bad interface with Turbotax, it was still better than theirs. Editing changes in Turbotax was very hard, even after I found the hidden icons that allowed me to change the items that said "Needs Review", but didn't allow pressing the "Needs Review" button. I don't like the new formatting for entering 1099s, where there are big squares and you need to mouse around to start. Why can't we just go back to the spreadsheet/table format, where you ask for 1099 and just enter everything all at once, rather than the back and forth required now. Also, I hate constantly saying that I don't want to import information - where is the box that says 'Don't ask anymore'? Charitable deduction entry is extremely harder than it was last year. The ability to sort the charitable organizations by name disappeared, so I had to scan down the entire list from last year to find each charity to enter my donation. Entering the Goodwill donations was a nightmare. The lookup tool to find pricing was really hard to use. Where is It's Deductible, or, if you aren't going to use that anymore, can you at least use a similar lookup, so I don't have to try to guess what wording to use to look up the price of a man's T-shirt? Clearly, I would very much like to find a different software than Turbotax, because you have ruined it. I would have given only one star if that other software wasn't worse.

Very poor for handling 1099Rs. Didn't handle Roth Conversions. Needed to override but then wouldn't allow filing electronically. Should have box that allows you accept the non-guarantee and file electronically with overrides. Won't be using next year.

The product is okay. I realize taxes are complex and sometimes forms might have errors but once I find a bug I should be able to easily report it and know h it will be corrected. There is no obvious place to report bugs, no easy way of knowing when one will be fixed after I wasted an hour on the phone after spending hours trying to report the bug online. Make it easier!

TurboTax steered me to TT-Online and did almost all my taxes but did not like it as much as desktop - so had to do it all over in desktop. TT-on line hard to figure where you are and how to get back to an area i need to fix. TT keeps trying to push you back to TT-online and not always easy to tell where you are. For tax year 2025 stick with TT-desktop.

The fact that state tax (Arizona) has none of the easy user interface question as the federal return is getting a little old. and that you can return to a particular spot like you can in the federal. State forms have not changed over the years and you just haven't put any money ino making them better. "Ok, It's taking more the a little time" was cute 15 year ago. Get rid of it and give more practical information about when the app will actually open

I have three suggestions which I think may make the software and filing better. 1. Set the form 1040E sheets so they print at the top of the first page, bottom of the second, top of the third, bottom of the fourth so that when someone prints the tax return double-sided, they will print on the top of the front and bottom of back of one page. 2. Set a reminder at the end when ready to file to remember to enter your annual government-assigned PIN if you have one and even provide a link to enter it since it's a little obscure. I know it was user error at midnight, I thought I had, and my return was rejected. Just would lessen frustration users already have over this annual task and maybe would result in fewer calls to your help desk. 3. When entering all the items for charity, could you repeat the date of gift in the next entry so that doesn't have to be entered for every item. Then allow for a change of date if necessary for the next 'delivery,' and repeat that date since there usually is more than one item given to a charity, and multiple times during a year. Also, I miss It's Deductible. Can you be more friendly with Edge. VERY frustrating trying to connect to my two investment firms this year and had to research what to unclick which took a while. Thank you.

I was able to follow the questions and find and answer with my information. I felt like most of the questions covered all my needs. I would request that your questions be more specific regarding Long Term Care Insurance payments and loss from investments.

I have used Turbo Tax for years and this year was a terrible experience!!! I have talked with other members of my family and we all feel you should go back to your design in prior years and remember all of your customers are not young anymore, but still believe in following the law and filing my tax return each year!!

I love TurboTax. I have one suggestion. I know that I will be using the standard deduction (like most filers) so I normally do not go through the items on the deductions tab. I discovered, however, that that is the only place where information about state tax estimated payments is entered. I assumed that the state tax form would seek the information but it does not. It would be nice if the state form asked if you made estimated payments.