The program was not as user friendly as it has been in the past. I had difficulty selecting the right options when I was working on the 1099-Rs. I am also concerned about the accuracy of the federal information transferred to the state tax programs. I had one business property sale loss in the state of Georgia; otherwise all my income and other deductions were applicable to North Carolina. After reviewing those state forms I have no idea if those have been handled properly. I finally decided to trust the programs.

I tried the online version of TurboTax, but there was a problem with the OH state version that caused my return to be rejected. I was told that a "fix" had been identified, and that I needed to wait until 3/19 to fix my return. Unfortunately the fix didn't address my issue. I was forced to revert to the desktop version, and mail my state return.

TurboTax was awesome all these years. But this year it was a mess when it came to College Expenses. It didn't ask questions regarding room and board which resulted in my 529 distribution being taxed. Saw a lot of complaints regarding this exact topic on the TurboTax Community. No fix for this bug was provided by TurboTax despite it being reported for months. I'm not sure if I will continue with TurboTax next year as I will have the same college situation and not sure if TurboTax can handle this scenario anymore!

THE WORST SERVICE EVERY YEAR. I PURCHASED PREMIER BUT ONLINE DOESN'T ALLOW ME TO ENTER A PRODUCT CODE SO I HAD TO PAY $25 AGAIN TO FILE A CALIFORNIA STATE RETURN. YOUR SERVICE IS HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

VERY upset that when I downloaded the product as usual like I've done for 20 years, a big window appeared suggesting that I should switch to on-line. I didn't know what on-line meant but it said I could switch back if I wanted. I pressed the button. I hated it. I went to switch back and had to use the virtual assistant to find out that I'd have to download the product again and find my code an start over. In addition, everything I had entered "on-line" was gone.

Experience is very good, and improves each year - with the inclusion of more links to instructions for unusual circumstances. I know it may not be fully in your control, but I do find the explanations for accurately completing the state-level tax returns (mine is CT) is still lacking. I have to download and read the state's published instructions, as a lot of the "questions" posed by the software don't have explanations that clearly identify what should/should not be included or adjusted on the return.

I have been using TurboTax since 1995 and find it very helpful; but, here are some areas that could use improvement: 1) Every time I opened Turbo Tax it updated the software which is great; however, when I tried to continue where I left off, it started me off at step one which was very frustrating. I expect it to only return me to the beginning if there are changes to that area, and then it would be nice to go directly to the affected area. 2) When performing verification of my income from my investment accounts, I accessed my investment account, and downloaded all of the information using the digital process and it had listed several items as individual 1099's where each one would result in a repeat of the pre-described process for the same investment accounts. 3) When it came time to look at capital loss carryover, the software was asking me to go back and look at my previous years return and verify that I had or did not have any loss carryover; I expect it know that answer because I use the create the current year from my last year's return. 4) It keeps bothering me about filing a state tax return; however, my state does not have a state tax return. I expect it to know which states don't have a state tax requirement. 5) Since Its Deductible is no longer available, it would be helpful if there was a csv import option for importing from other online charitable donation software systems.

Not the easiest. Shameful Nickel & Diming for state e-filing. Multiple credit card transactions to get to e-file documents. Why does it cost $25 when using my internet connection to submit a document? Importing documents from Etrade did not work - tried multiple times.

I feel Turbo Tax provides minimal support for the NY State package. I had a distribution from an inherited IRA for the first time, and the support and questions provided were quite minimal and confusing. I'm good with forms and was able to eventually figure it out, but I feel TT could do a much better job.

I love Turbo Tax, and have been using the program for many years, but I'd like to see one change made. When I have a question or need help for example, where do I enter Union Dues, where do I enter unusual medical expenses, what if my wife died, which she did, can I sign for her, do I file as a single etc.?? I don't want to log-in online or be returned to the Turbo Tax website for an answer. I would like to see you install a pro-active data base where I can enter simple questions at the top of your program where it says "help" and receive an immediate or simple answer like a "directory" of some sort and not be redirected to the internet or back to your company's website.