This year it was terrible. I could not install it until I talked with customer service. Then I could bring in 2024 Tax information. So I had to talk customs service again. This process took many hours.. When I finally was able to bring in 2024 info the program said it did but actually nothing was imported .

TT is generally useful for completing Federal and State tax returns however it includes some extremely annoying and persistent (over the course of many years) 'features' that are infuriating! There are many cases where the current year's TT asks me to enter prior year's values even though one of the advertised and useful features of TT is the 'import' of prior year's return into the current year's return so that I don't have to remember all those values. The 2025 TT continues problems in easily completing the Foreign Income Tax Credit calculations and schedules. The problem begins with the Income section where the interview does not itemize more than 1 source of Foreign Income per broker. The 2025 TT was improved by providing explicit instructions on how to manage Foreign Income which was helpful however those neglected to mention if one has multiple country sources to use the VAR entry and to total those into a single entry per broker. It might be better if TT would simply collect the foreign tax amounts, the country source and the income amounts that generated the taxes individually and decide what to do with them later in the interview. Then during the Foreign Tax Credit calculation part of the interview for some unknown reason TT automatically first uses any Foreign Tax originating from a K1 even though that amount might not be the largest (the Fed requires the largest amount to be listed first on the schedule) which the explicit instructions say to 'delete' and re-enter later. Why doesn't TT bucket this amount with the other foreign taxes so the user can more easily select the largest - or better simply fix this entire flow so the user doesn't have to waste so much time with fussy unproductive allocations ? That is what such software is supposed to do for us - RIGHT ?

Prior years I received exceptional support. Short waiting time and knowledgeable personnel. This year I had to deal with an 800 number that only wanted to text/email an address before offering a Human. Not sure which was better. Humans that I spoke with (on 3 different occasions) were very polite, friendly but not very knowledgeable specific to my questions. Several times your phone system dropped me. On one occasion the staffer called me back (unexpectedly). The s/w is very complex and you need experienced users available to answer unique questions.

This is my third year using Turbo Tax, each year becomes easier and faster to complete my return. The software is great and covers EVERYTHING in a very easy to navigate and understand manner. But, what makes me so comfortable using Turbo Tax is if I have any questions their customer support is second to none! Every representative I've spoken with has been VERY knowledgeable, friendly and extremely patient with me. I feel confident my returns (Fed & State) are done accurately while getting me the best refund possible. Using Turbo Tax is a great experience, wouldn't have thought I would ever use those words regarding doing my taxes!! Thanks Turbo Tax for making a great product and hiring such friendly patient representatives and training them so well!!

unable to locate answers to issues without going through tons of history comments from "the community" It wastes so much time. Additionally electronic filing not working. Keep receiving errors. No way to resolve errors quickly is a pain. Tried all solutions still not working.

Information TurboTax (TT) provides about Schedule K-1 is far too limited. TT needs to allow direct importation of the information and give more guidance about completing the associated forms. This took me A LOT of time to sort out. Form 8990 is not supported AT ALL and definitely needs to be added.

The 1099R filing forminformation could be somewhat cleared. My problem stemmed from having 2 IRA's, but taking the total tax payments from only one account. So when I entered my distribution information from the 1st account I took no actual money from it. In entering the 2nd IRA distribution I added the total amount of both account distributions, instead of just the amount of the 2nd accont. I therefore increased my distributions by the amount of the 1st IRA, as well as my total income. Hence, I had to file an amendment to correct this error.

This year was a fiasco. My return was rejescted twice because my last years info imported incorrectly. I was charged an additional $25 for a refile of my state return. I had to go to the IRS to find my tax form from last year to have accurate information. My old computer and file was unavailable. I also had emails hounding me to do mine online versus desktop. Online is where the corrupt file came from and tech support was only able to send me to the IRS. I deserve a $25 Refund of my extra costs.

Had a credit card billing issue when processing payment for my son's tax return. $20 state return fee processed and provided a confirmation online and by email but upon returning to the turbo tax application received a message that the payment did not go through. Verified it did go through on my Chase account. Ended up using the $40 fee payment using his federal refund to insure it processed, and was charged the $20 state fee from the federal refund for a $60 total. Plus I have the $20 credit card payment that did process. I hope to cancel the initial $20 fee that was paid.

Turbo Tax is easy to be using. I had TurboTax for over 10 years. Only this year filling 2025 tax, I had 1 error on state tax M1W form. I called Support agent, she helped me very patient for over an hour. that error still could not go away. Finally. I have to print my state tax files and using mail filling