When I got ready to eFile my federal return, TurboTax filled in a pin for me and my wife. The one for me was incorrect.. As a result my return was rejected. TurboTax should have walked me through the process of locating the correct pin before eFiling the return. I needed to log into my IRS account and find my new Identity Protection Pin. It did the same thing to me last year. I figured they fixed that but they did not. Other than that the process was pretty smooth. Improved somewhat.

I really like the financial documents import feature, it saves a lot of time. I couldn't get my 2025 Turbotax to transfer my personal data from my 2024 return and I could never figure out why, so, big disappointment. Turbotax is certainly a very good product but in my opinion could still use some improvements and polishing in numerous areas, but I'm still going to give it 5 stars.

This year it was terrible. I could not install it until I talked with customer service. Then I could bring in 2024 Tax information. So I had to talk customs service again. This process took many hours.. When I finally was able to bring in 2024 info the program said it did but actually nothing was imported .

In the deduction section, it didn't guide me to all the deduction categories before that section was 'Done'; I had to manually go to the Charitable Contribution and Car property tax sections to enter those info. Then my e-filed Federal tax return was rejected because it said my IP PIN is missing but when I opened the rejected return in the Turbo Tax, the tax return was missing and I had to complete the return again using the draft version the e-file rejected error message was attached to. Then I should have been allowed to re-file at no extra cost since it was TurboTax Smart Review that did not catch the error but I had to pay another $25 to e-file state return after already paying $15 (using $10 credit) in the initial e-file. So I am disputing the $15 charge with my credit card company and basically lost out on $10 credit. Worse experience ever.

TurboTax arbitrarily added a "Canadian Retirement" form, with a stream of questions pertaining to the phantom "Canadian Retirement" which persisted through the whole filing, even though we had no contact or income with Canada. At the final check, the form disappeared. If I had requested paid assistance it would have been a waste of the $60 fee, plus the time on both sides to resolve the nonexistent "Canadian Retirement" issue.

I've used TurboTax for years. Very satisfied. However, this year it was really frustrating completing the State Tax side. When I did the state review for Idaho, there was something to be filled in on one of the state forms. When I opened the form, I was not able to get back to the Step-by-Step. It kept routing me back from the beginning--so even though MOST of the previously filled in amounts were there, I had to answer about 15 questions repeatedly (that is, each time I attempted to go back from Forms to Step-by-Step. No fun!

This year was a fiasco. My return was rejescted twice because my last years info imported incorrectly. I was charged an additional $25 for a refile of my state return. I had to go to the IRS to find my tax form from last year to have accurate information. My old computer and file was unavailable. I also had emails hounding me to do mine online versus desktop. Online is where the corrupt file came from and tech support was only able to send me to the IRS. I deserve a $25 Refund of my extra costs.

I used macintax and turbo tax for many years and this year's "update" was terrible. Hated the AI "we do it for you system", where you can't easily get to the tax forms and is difficult to navigate. The non-AI had some "improvements" which make it difficult to navigate to fix errors. Likely won't use turbotax next year after a few decades of using it and macintax.

I have used TurboTax for well over 20 years and find it works well for my family. We do not have complicated investments or property losses or deductions where we need expert advice to find answers to the questions on the forms. The program progresses logically, step by step through the tax forms and covers every topic I would need to respond to. Some years we get a refund and some we pay tax. Our income varies each year so it is hard to plan how much to deduct and save for taxes. I trust the program to guide me through to file my taxes properly.

I have used Turbo Tax and Quicken since the `1990's. This year's version was the worst I have ever used. I imported my investing data but the numbers didn't prefill in the form; I had to manually enter it. To top it all off, I still can't print my final return as of now. I will use Turbo Tax next year, but if have the problems II had this ear, I will move to a different product