Overall the software is good, I have used it for many years. However, a few prompts may be a bit clearer. I had to do my research for something they could have explained better. But mostly the 3 stars are because the software has a bug when amending prior tax returns (at least the 2024 version does). The force you to put a date that is no later than tax filing date. Which is fine for regular tax returns, but it cannot be for tax amendments!!!! I had to waste my time to print and mail it because of this bug, which is ridiculous.

Have used Turbo Tax for years and getting better at using it as time goes by. It's an excellent product and makes preparing my taxes easier. I especially appreciate the ability to carry over information from prior years taxes which saves a lot of time.

If you are doing a basic filing of taxes then turbotax is definitely the way to go. However, last year I sold some rental property and working through turbo tax to file the sale of rental property was an absolute nightmare!!!!!!!!!! If there had not been a number of you tube videos out showing how to file using Turbo Tax I would never have finished it. I've used Turbo Tax for over 20 years and this year was aweful. Terrible software for doing this.

This year just seemed very different. Wasn't a fan of the push for live experts/assistants -- nice that they're offered, but the prompts that say, "I'll do this later," seemed over the top -- how about an option that says, "no thanks" (meaning not interested).

The software asked for some extra information right before the last step of e-filing. This should have been done at the review stage/check stage. The software should show an underpayment penalty with an alert or warning, instead of just burying it with tax due.

The program was not as user friendly as it has been in the past. I had difficulty selecting the right options when I was working on the 1099-Rs. I am also concerned about the accuracy of the federal information transferred to the state tax programs. I had one business property sale loss in the state of Georgia; otherwise all my income and other deductions were applicable to North Carolina. After reviewing those state forms I have no idea if those have been handled properly. I finally decided to trust the programs.

I've been a Turbo Tax Premier user for many years. I like Turbo Tax Premier but it makes absolutely no sense to me why Turbo Tax has to pop up a menu asking for my opinion right in the middle of filing. I have no idea why anyone thinks that is a good idea. Let me finish filing my return and then ask for my opinion.

Extreme difficulty in communicating with OUS Turbo Tax agents; speech speed, accents, transmission interference. Incorrect information; told my computer desktop software version not compatible with TT and I needed to buy download version. TT declined to refund me for me for desktop version stating beyond 60 day guarantee. Agent had me download TT and had difficulty with it and I reinstalled desktop and with difficulty it worked! Spent hours with TT ous agents troubleshooting TT software issues; at one point TT agent told me to contact IRS for assistance with resolving TT issues! Really? Another agent told me to consider filing an extension and pay estimated taxes to avoid penalties, monitor TT for updates to correct issues, amend my forms accordingly to correct errors. Really? That's what I expect from TT. All in all, it was very time consuming and difficult to use 2025 TT. After years of using TT, I will consider alternatives for 2027.

I've been using TurboTax for many years. I find, for my taxes, the accuracy of the calculations to be outstanding and the dropdown boxes that contain succinct descriptions of the tax code extremely helpful. However, this year some of the program changes for inputting information was a bit confusing until I understood what the program was trying to do. Also, the program crashed no less than five times! At first, I thought it was because my security software was scanning my computer when I first started but even after this was completed, the application crashed on several occasions. Other than those issues, the software worked fine and I was able to complete my taxes way ahead of schedule this year.

Over many years I've discovered errors and glitches in TT programs. I usually discover these in two ways: 1) My own knowledge of what ought to be, 2) Studying "Forms View" and finding inconsistencies, inaccuracies, contradictions, and unexplained blanks either filled in (or not). I've done my best to report these errors to TT personnel, but each year the same old ones persist, and new ones arise.