Donations were not up to speed. Had to guess at donations amounts because the table to get better accuracy wasn't there. Other things were difficult. Then I purchased the desk top version so I could file five returns as I help my nephew, brother, and sisters. After filing two returns it said I reached my limit and I was supposed to have five returns to file and did not reach my limit. So frustrated as I feel like I am getting ripped off.

Turbo Tax is so easy to use. It walks you through the information step by step. Love that it checks for errors and that it files electronically. Notifications are sent when the Federal and State returns are accepted. I've used Turbo Tax for 20 years with absolutely no problems.

Turbotax is less intuitive than ever. Questions are not clear. Needed options are hidden. Help button is a robo thing that doesn't help at all, nor does the "community." The agent tried very hard to help me for 90 minutes and was kind and patient, but "not a tax expert." Because the problem I had was with TurboTax, they did let me eventually speak to a real tax expert without the crazy extra fee and she was able to help me.

in the 2025 tax year software I encountered a bug which forces you into answering information for “Canadian Registered Pension Income”. It happened to me twice, once on my tax forms, and once on my mother's tax forms. I entered the retirement plan information (mine) or pension plan information (my mom) and then entered the Social Security income information. After that, it had a question about checking if the social security income was taxable due to living abroad (no) and then was asked if received any lump sum payments (no). The next screen asked for the name to use to identify this Canadian registered retirement plan. I clicked “Back” and it went to a Canadian retirement plan summary list. I clicked on the trash can and it asked if I was sure I wanted to delete this “Canada RRP Wks”. I clicked Yes and it went to the Canadian retirement plan summary list which was now empty. I clicked Continue and it displayed the full 2025 Income Summary with the Canadian Registered Pension Income still listed (although $0). I found no easy way to delete it.

TurboTax needs to develop features to allow users to perform tax planning estimates with next tax year. For example, I use last year's tax edition 2024 to prepare tax planning estimates for tax year 2025. TurboTax is excellent for next year tax planning, but needs to provide next year calendar dates for estimated taxes with options to update other calendar sensitive dates in current year edition for planning next year edition.

I have been using Turbo tax for decades.Has always been user friendly. However, this year very difficult to import from financial companies. The Schedule D portion of my return was very frustrating. All prior year Turbo Tax schedule D info was simple.

Pay for the product and get bombarded with ads for more product, then you still make me go back to prior years to fill in data when you should be able to either pull it or at least link me directly to prior year forms. What is the point buying this software. Even adding a "required" nickname on this survey feels like a scam, not optional and has to be 4+ char, why? Just a hassle.

It would be helpful if TurboTax allowed the use to see how it calculated each of the numbers. Also I don't understand how it cannot support the DC requirement to add back in muni interest from state other than DC and its territories. I also experienced glitches in trying to amend earlier answers after a physical review

EVERYTHING WORKED FINE UNTIL I TRIED TO E-FILE MY RETURNS. ON FINAL CKECK FOR ERRORS, TURBOTAX PROGRAM KEPT TELLING MY THAT THERE WAS AN ERROR IN CA FORM 540, LINE 12 WAGES OF "9797".. iT SAID TO GO TO THE W-2 WORKSHHET AND FIX THE ERROR. I OPENED THE FORMS TAB AND LOOKED FOR A W-2 WORKSHEET. THERE WAS NONE SINCE I DID NOT HAVE ANY W-2'S OR WAGES. I TRIED PUTTING A ZERO ON LINE 12 OF FORM 540. i GOT THE SAME ERROR MESSAGE TO FIX THE FEDERAL W--2 WORKSHEET. I GOT THE SAME ERROR AGAIN. FINALLY, I DELETED THE 0 ON LINE 12 AND LEFT IT BLANK. I WAS FINALY ABLE TO E-FILE FED AND CALIFOAX RETURNS. THERE IS A GLICH SOMEWHERE IN YOUR PROGRAM.

The payment page is extremely bad. After filling out "Billing Address", the "continue" button was not visible no matter what you do and again it is not visible in the page of "review." This program was reported in 2019 based on google search, but you haven't fixed it yet after 7yrs. it is amazingly unbelieveable.