I've used TurboTax for over 25 years. The current search is useless with respect to functionality compared to what it once was. The AI can't interpret questions correctly; and it no longer goes directly to sheets that I request. In order to accurately carry out an estimate of next year's quarterly tax, I finally had to override entries in the "forms" view to get correct output.

Very frustrating final steps, after rejection, and attempts to correct a simple omission. I had my return rejected due to a missing CP01A PIN. OK, I have that, but where does it need to be input? I hav gone over every line, and cannot see a place where it is to be input. I found on on-line reference indicating there is a question asking if I, or a spouse, received a CP01A notice, which we have, but I cannot find the place that question s located. I can see the place on the printed forms where that information is requested, but cannot find it with the on-line program. I started this e-file in plenty of time, but now I MAY BE FORCED TO FILE BY MAIL. Many hours wasted. Rod J Issaquah, WA

The first version I had was the deluxe. The menus have changed from previous years and the flow is clunky. I ended up in loops when trying to enter sale of a house data and had to actually exit the program to escape. It turns out I had to upgrade to enter info on selling a vacation home and then still encountered some loops. The help menu was displayed in HUGE text in a small box that could not be resized so it was unreadable. The top menus had font problems, too. The words were cut in half. The prompts on screen were more for tax professionals than mere taxpayer mortals and often I had no idea what the words or initials stood for and had to just guess at the appropriate response. When asking the bot how to report a bug (the endless loop) I got unrelated ridiculous suggestions. I've probably been doing my taxes with Turbotax for 25 years, but this will probably be the last time. It was PAINFUL.

Turbo Tax 2025 continues to serve as an adequate income tax software application - but it also continues to be unnecessarily unwieldy in use... to be honest, it is WAY EASIER to consult Chat GPT to get advice on how to use your software than to use your instructions!! But one obvious suggestion: There needs to be a simple way to make the fonts bigger OR to allow the user to expand the screen. It's ridiculous that it should be so hard to see what's on the screen...I randomly asked 8 people for one recommendation and 7 people came up with that - completely unprompted! - as their overwhelming first issue. Funny that I can expand this comments screen, but cannot do that in your application. (Sound of hand slapping forehead) Using Turbo Tax is a choice in a weak field of options.

Straight forward ability to input taxes for current tax year filing. Suggestion: please add a feature whereby I can use this year's tax filing as a basis upon which i can model next years' taxes. I understand tax law can change and that my true tax tax obligation my be different. The IRS withholding tool is too coarse to give me the confidence I need forward projecting next years' obligation. Thanks!

Software works pretty well, but a number of questions are not precise or accurate, and I have to answer inaccurately to move forward. Makes it confusing to complete. Also, I have paid for state e-filing multiple times, and spent hours trying to e-file last year and this year, only to be told the e-filing window has closed or some other issue, so I have to mail it in. What a rip-off.

I want to enter data myself, not pull from institutions. on the laptop that means scroll down, pick enter myself for every number entered. two extra steps for each financial piece of information. tedious. direct pick for entering numbers would be nice. i prefer to efile feds and mail state. yes to save money. to get to state print i have to go thru a step saying i want to paper submit my fed taxes (after i have already efiled feds). not clear. not intuitive. need a direct or better explained way to get to state paper submission

Had software problem with schedule E Data from work page would not transfer to schedule. Spent to much time on phone while you all tried fix issue. Never fixed. Problem still exists and should be any easy software fix if someone would do it. Other than this better than last years

TT WAS HARD FOR ME TO USE, WAS INCONSISTENT IN HELPING ME SEE WHAT I NEEDED TO INCLUDE AND WHAT I COULD LEAVE OUT. i HAVE USED TT FOR A LONG TIMME AND IT WON'T AUTO POPULATE ALL THINGS IT COULD. ALSO, TT WOULDN'T FILE AS IT HAD A PROBLEM WITH A QCD. I ENTERED THE QCD MANY TIMES WITH ACCURACYBUT WAS REJECTED WITH NO EXPLANATION

I have been using Turbo Tax for many years. I hope to continue using it if the price is not going to hiking up too much. The tax return filling is super time-consuming. This year I'm one month behind my schedule. Perhaps Turbo tax will have AI agents to help speed up the process for the users.