It gets harder and harder to use it. So many times it happens that you go back one step, and you have to repeat answering the same questions over and over again. Many things are completely unclear as to what they mean. I have never, ever entered anything about a farm, but I cannot get rid of it every year. The farm comes up every year. For our donations, this year we did not have access to the feature that helps enter the items and get an estimated value. We had to d it one thing at the time, a waste of time.

I have used TurboTax for a number and years. The importing for lasts year tax data is an excellent feature. I find TurboTax easy to and I have recommended to a number of people. But this year there seemed to more software updates than in the past! I was surprised that e-file failed and had to installed a software update. Never encountered that before!

This last version of Turbo Tax has an issue with me leaving the data on one spot open from my 1099R forms specifically from box 16 of the 1099R form. Box 16 on 1099R forms are open therefore nothing to enter and Turbo Tax is does not except that there is nothing to enter. Looked up on your help line and multiple responses stated enter line 1 or 2 from your 1099R forms and it worked and the software was happy. But why did I have to trick you software. This is not right.

I had huge problems trying to download the desktop version. If you are going to sell a desktop version, then you should make it simple to find the download screen and stop pushing the online version. If I had wanted the online version, I would have gotten the online version. No need to try to get me to go online 5 different times. Once downloaded, everything worked fine on the Mac. The investment screens were much more confusing that the old style...not a fan. There were some other minor confusing areas, but I managed to figure them out and go back to make changes if I did it wrong. Overall still a good product, but I think the 2025 version was a bit less useable than the 2024 version.

Long time user of TurboTax. This has been my worst experience. Lots of software hiccups, impossible at the end when trying to pay for my state efile and audit protection fee. I had to actually drop the audit protection and state efile option in order to avoid the Intuit store. I will no longer boast about how great TurboTax is to my friends. I long for the days when it was the gold standard of user friendliness.

We are long-time users. TurboTax walks us through quite well, but this year's version got caught in a loop several times and the interface was not clear how to put in capital gains. The help panel was helpful for that. We use the desktop version because we are very concerned about privacy. It was hard to get it this year, because the TurboTax website kept wanting us to do the work online. This was very, very irritating, and will get us exploring other options next year.

I've been using this product for 20+ years, and every year they try o make cute little tweaks, assuming that people are stupid. Maybe they are. There are endless pages that you answer "no" to, and when you go through a section those questions still pop up. There are lots of little glitchy errors. The "mark estimated" option appears to no longer exist. This was great if you didn't have some paprwork handy but didn't want to stop the whole proess to look for it.

TurboTax desktop was disappointing this year. Several sections asked for information with no button/link with clarification/definition of what was being asked. It seems ike Intuit is investing less in desktop version to push people to Online version, but I find the online version unacceptable and will change providers before using it. The state versions were even worse and I spent more time on state than federal this year! HUGE disappointment in loss of ItsDeductible! Intuit - I have used TurboTax desktop for 30 years, and you need to improve the DESKTOP version and add features (like ItsDeductible!) if you want to keep me as a customer.

I bought the $60 tax advice option. The original person who called me setup a time to call me back, but she never called me back. I had to request another tax expert. That person called me and her computer wasn't working right. She had to go offline and restart her computer. It took about 20 minutes. When she got back she could only see portions of my computer screen. Frustrating.

Been using Turbo Tax for tears and it always works good helping with getting all my numbers in the right place. The online chat and user forum sometimes are lacking information on advance topics. I would not want to tackle doing my taxes with Turbo Tax due to the complexity of the returns.