It would be helpful if TurboTax allowed the use to see how it calculated each of the numbers. Also I don't understand how it cannot support the DC requirement to add back in muni interest from state other than DC and its territories. I also experienced glitches in trying to amend earlier answers after a physical review

I have used Turbo Tax for years and this year was a terrible experience!!! I have talked with other members of my family and we all feel you should go back to your design in prior years and remember all of your customers are not young anymore, but still believe in following the law and filing my tax return each year!!

Love Turbotax. But two big misses. First, upon filing, all of a sudden I was notified that there was a Turbotax update. Why that later. Second, my return was rejected because I had not submitted an IRS PIN I received. There was no question in all of the entry process to ask if that had been received.

Very disappointed in turbo tax - they double charged me for my return - i received a charge last fall that i thought would cover the online version of turbo tax. Online version did not work for my situation and i was charged again for the desktop version. Also, i has a unique tax situation that turbo tax was not helpful for. I used AI instead and AI actually told me how to enter the information into turbo tax. Very Very disappointed and i will not use in the future

We have been using TurboTax for over 20 years and have never had the aggravation and difficulty we had this year. The software was terrible, it was not user friendly and the move from Windows 10 to 11 on a new computer was impossible without the excellent guidance of your live tech agent Susanna. We also had a problem with fixing an incorrect computation which showed us owing an underpayment penalty. There was no way we could see to correct this expensive error, which was very frustrating. Susanna put us through to a live tax expert agent, who walked us through our entire return to make sure that we had not made a mistake, and then when we got to the error, she had the answer we needed to file the required form to erase the incorrect overpayment amount. Without her help, we would never have to complete our tax return correctly. You need to get better software developers and return to the days of user friendly software!

Software not as friendly to user inputs as prior years. On Form 1040, there is no way to apply refund to next year's tax. Only check or direct deposit are available. Line 37 to apply refund to next year is not an option. All I could do is edit in Acrobat and delete line 35a and manually enter into line 36. Prior year's software was much more user friendly. Who did you hire to mess up a good version?

Have used Turbo Tax for years. Usually very happy with product. 2024 and 2025 PA state product has an issue with Sch. D capital gains identified by taxpayer, spouse, or joint not carrying over from Federal input, and no helpful input screens on the PA side to fix the issue. Never a problem prior to 2024. I have previous experience as a tax accountant.

Because several software programs where no longer being supported by my older Windows 10 computer, we decided to purchase a new computer with Windows 11. I had zero issues with 2025 Turbo Tax Premier down loading, setting up, and filing. I've used Turbo Tax in the past and once I got it loaded, I liked how easily it walks you through each step.

Every year I am unable to attach required documentation for the Ohio Scholarship donation credit to my Ohio state electronic filing. (Ohio Schedule of Credits, line 15. Scholarship donation credit) As a result, users are forced to file via mail at additional cost and significant time for response from the state. To resolve this, there needs to be a feature for users to add supporting documents to their return within TurboTax.

Four stars given instead of five because had issue with update download requiring expert help form Intuit. Also down load of tax forms encourage using preparing taxes on line instead of using desktop. I did not like the online preparation, therefore, switching to the desktop format I find up better and easier to use.