I've used TurboTax for many years and this was by far the worse experience. Popups and "ads" from the online version were so annoying I switched to my desktop version. Forms that weren't ready were delayed from "by February" until they actually were ready February 20. Fields for 1099-R weren't automatically filled in, resulting in "problems" that were difficult to trace down. in general, it was frustrating.

Had a credit card billing issue when processing payment for my son's tax return. $20 state return fee processed and provided a confirmation online and by email but upon returning to the turbo tax application received a message that the payment did not go through. Verified it did go through on my Chase account. Ended up using the $40 fee payment using his federal refund to insure it processed, and was charged the $20 state fee from the federal refund for a $60 total. Plus I have the $20 credit card payment that did process. I hope to cancel the initial $20 fee that was paid.

I like using Turbo Tax it is usually very easy but sometimes there are grey areas and no help available, I tried chat support, community help and FAQ my questions were not there. I called 4 times on 800 number and was very frustrated with the automated assistant questions prior to forwarding me to a specialist. Two of the specialists were very vague and did not answer, the other 2 were absolutely fabulous. Helpful, polite and the reason I gave a better rating.

I would rate 5 stars if the company would include E-filing with the State in the cost of the desktop software. Also I almost payed $45 dollars rather than the advertised $15 to e-file state because I select pay with my refund. "Premium Service fee" or something like that you need to uncheck! Come on people!

THis is the absolute worst version of Turbo Tax that I've ever used, and I will likely never use it again. It was extremely buggy and unintuitive, filing complicated multi-state taxes was NOT easy (something I pay the cost of this software for) and the online help is essentially useless. It does do the math well, assuming that you have all the data, but the financial import section was confusing, as you get imports that you have to address that may be new imports, or carryover data from a previous version. It's not clear which ones they are as there are no dates on the imported data. My advice for 2025 is to shop around and see what other software is out there.

The user interface gets worse each year. When it decided there were values that needed to be fixed it did not show any context. Just a shortened name and a box to type something in. It was hard to find the line in context. Changing values that were entered wrong on the first easy time through is very difficult.

Always good enough and sometimes superb. Having done my taxes through job changes, sale / purchase of homes, brief unemployment, dependents, multiple states of residence, etc., it has ALWAYS been better since I started using Turbo Tax. Easy to use, if you have no knowledge of tax forms, but sometimes confusing if you're done the most complex things by hand. (i.e. how do "all those questions relate to the forms" has to be "let go" before I became comfortable with everything being covered by TurboTax.

I have been using Turbo Tax for many years. This edition has been quirkier (e.g., difficult of pay for extra state on website), downloading from brokerages was a nightmare and ultimately fruitless and 'help' less so. Will have to rethink next year.

Turbotax works really well, however for the firs time there was a bug with the capital sales worksheet. I got in a loop on one question and it would not move on. I had to research the problem online and finally found a solution and had to fix the problem myself in the forms. It took quite a while to figure this out. This is the first time I have had this type of problem with Turbotax. Otherwise it is quite a useful piece of software.

I would prefer to have a CD version of Turbo tax. This year I had a new computer and had trouble to find last years turbo tax to download as well as to install turbo tax onto my computer. Last year it only saved it as a PDF file. I needed more help from friends with more knowledge in IT to help me with download a desk top version and to find my last years file to download into this year to start working with TT.