If I could assign a zero or even a negative number I would! I contacted support multiple time to no permanent avail (short-term successes only). EVERY-TIME turbo tax updated on my machine, I had to use another of the 5 downloads I purchased.. By the grace of God I completed things within the 5 downloads! Then when finishing up my taxes, including one state (of course TT tried continuously sell me Florida as well, well there is no state tax in Florida!) State was no where to be found. This is likely my last communication with Intuit, another software will be used next season. And I will try to convince Fidelity where I purchased from, to provide alternatives to this inferior product.

Glitchy. The first time I clicked save I lost everything I had entered and had to start over. I got halfway though and had to pause a couple of weeks waiting on info. When I went back in 3/31/2026 to finish Turbo tax had a large update file to download. afterwards it said "pick up where you left off". It did not. it started at the beginning. My info was there but I had to click through it. Even though I saw where my IRA RMD had been entered the accuracy check kept saying I needed to enter it. Very stressful and not the best of experiences and I've been using Turbo tax over 15 years.

After completing it would not let me e-file. I got a message "You've reached your e-file limit. the IRS only allows 5 returns to be e-filled with personal tax software. Everywhere I turned TURBO TAX was only wanting more and more money to be spent with them. So, the Features that were advertised were not available.

This is my third year using desktop TurboTax Premier, and I have noticed that the process of completing my return is taking longer and becoming more tedious. While it’s true that the IRS introduces more and longer forms each year, TurboTax is not developing enough time saving procedures to offset the increased time consumption from the new complexities. This is important to me because the primary reason I began using TurboTax was to reduce the burden of importing detailed information on capital gains, qualified dividends, and foreign taxes. Here are some examples of what would be more helpful to me: The system does not automatically gather all the information from prior TurboTax returns that it can. I prefer that every question on every page in EasyStep displays the value, information, or response I provided in the prior tax year. Search Topics tab is not useful to me. It requires users to use the exact IRA or TurboTax terminology to find a topic, for example “Nondeductible IRA” gets a hit, but “IRA nondeductible” or “nontaxable IRA portion” don’t. Queries beginning, “form for xyz“ also don’t yield results. I wanted to use this tab to jump to specific entries that needed checking or change in EasyStep or to directly access a specific document in the Forms section. I believe adding a bit of AI to the search routine would greatly assist users in navigating to specific parts of the application. When I return to a topic I previously completed it’s for one of two reasons. Sometimes I misunderstood a category and I need to start over, but more often, I need to change the data I entered in a specific field, such as including or omitting some components of cost in a total cost. In the EasyStep topics that have a series of prerequisite questions about the data that will be input later, users are forced to tab through or re-answer those questions before correcting the data. Answering those prerequisite questions are some of the most monotonous chores in all of tax preparation, and anyway that minimizes this repetition would be a big improvement. When saving tax documents, I want to save four different documents separately. 1) the exact set of pages submitted to the IRS 2) the exact set of pages submitted to the state tax authority 3) every page in 1) plus any other worksheets, schedules, forms, addendums, summaries, or reports used to calculate the Federal tax return 4) every page in 2) plus any other worksheets, schedules, forms, addendums, summaries, or reports used to calculate the state tax return

TurboTax is always frustrating because it asks questions that could easily have been answered when inputting data from tax forms. it is irritating to get to the end of the process (tax check) and have to return to the input process to understand what the product is asking for. I have been using TurboTax for many, many years and what I described continues to happen.

the software / program is terrible. The experts were great. I spent over 15 hours on the phone resolving program issues. I want full refund. I have used Turbo Tax for more than 14 years but never again! Turbo tax should pay me over $1,500 for the time I had to waste due to program issues!

I used TurboTax Online this year, and I will never use it again. First, it allows me to submit only one set of tax forms, which is ridiculous. Second, it messed up my submission to the IRS where what they received on form 5695 is not what I show on my copy. The QMIN (line 29e) was missing, which caused delays while the IRS investigated and reached out to me. I submitted that information, and they corrected it. But then I found out that the credit amount on line 30 was wrong (it submitted the amount from 29e [the total cost] instead of the credit). The IRS then removed rejected my credit request and issued my refund, which means I need to file an amended return. This has cost me hours of time and has delayed my $2,000 credit by months. I couldn't be more frustrated. I work in IT, and I can't imagine how something like this could get through QA.

changes to software this year make manual entries for interest and dividends very cumbersome. Entries should be separate. Always returns you to top of list. Import screen is always first. there should be fewer "clicks" to make manual entries. Even deleting an entry from last year that has $0 this year is difficult

I have used TT for many, many years. I have become familiar with the "eco system" but still sometimes have questions raised by not fully understanding terminology. But it all gets figured out in the end. And even right now I am trying to type but your "AI" software interferes with my data entry. It's a gimmick and not helpful.

Something changed this year, 2025. For the first time in 20+ years Turbotax let me file a return with errors that prompted it to be rejected. That in addition to having to wait until way into February to have all the forms needed. I have lost the confidence in this product and will be looking at other tax programs going forward.