I didn't like that I had to pay additional fees at the end to file my state tax return. That should've been disclosed up front. And it keeps on trying to bill my for the audit defense program when I wanted to opt out. Feels very bait and switch. Or I was force to pay the final fees at the end to file.

I tried on-line turbo tax this year and will not try again. I went back to desktop to finish. Several Reasons: 1) I do my daughter's taxes too, and I could not set up two files on-line 2) I have a K1/K3 in my taxes and could not get the on-line to clear an error without access to the forms. I can only access the forms with the desktop software. In addition, the K1/K3 entry is poor on both versions. I enter all the information asked for, yet still have missing entry information in the error check step that can only be answered in the form mode. This has happened every year. The software should ask you for the information if it is needed during the data entry phase.

I have used Turbo Tax for the last 20+ years and found myself struggling with understanding how to enter data in this year's release of premier. I found that the format for listing Interest and dividends in one list was difficult to use. I would prefer that all interest and dividends be listed separately, since I separate both the interest and dividend statements into two groups.

in app help/search SUCKs - easier to google it - help should take you right to entry and not make you try to figure out how TT wants the question worded. Many items that require a what did you do or pay in previous year do not automatically populate wasting your time to find it and hope you got the right info.

TurboTax stated that it would determine if it was best for me to take a standard deduction or to itemize, but determined before I entered medical costs or pharmacy costs that I shoud take the standard deduction. In fact, it did not allow me to enter medical or pharmacy costs, but defaulted to $0 for each. I had significant medical costs due to spine surgery and a hip replacement which would have resulted in a relatively high dollar among with itemizing. How could TurboTax determine that the standard deduction was the best option before all itemizable data was entered. TurboTax gave no explanation for preventing the entry of medical and pharmacy data. There may be a good reason, but it was not given. Not happy that TurboTax left me in the dark on this issue so I coiuld give it 5 stars. I never encountered this is prior years using TurboTax.

The turbotax software can feel predatory to use. When moving through filing, fees add up and there is little explanation or transparency as to where costs come from or why they are added. This problem could be solved by adding an intial pricing feature "Hey here is our updated prices and why they are there!" , or even an intial tax entry with something like "Lets get you started on our Pricing Feature- Dont worry, information here will carry over to return once you select your level" Not that I expect somthing like this to actually happen, but it would increase my trust the program and build confidence about avoiding hidden fees. Also, this AI generated review topic box is annoying, every time a new 'suggested review topic' is selected it deletes the text I am typing. If I am typing quickly sometimes it deletes a whole line. I cant select them either? They just appear and dissappear randomly as I type...

I didn't care for the format changes made this year, as I was used to the previous format and the new step-through entry process kept making me feel that I missing things. Found myself going back to recheck entries. Also import from my e*Trade account never worked as I have a 2-step verification and it kept telling me that info returned from the institution said that I was entering incorrect login/password info. I was able to log in via my cell, so I knew that my entries were accurate.

I like to go back through everything once completed. Every year I have the same issue that I have entered the same information in more than one place in the app as I choose to walk through all topics. I see the duplication in the summary, but have a hard time finding/figuring out where to go back to make the correction

Not good product for general tax filer, it is lot of flaws. it seems the product is created for some software person, and even software professional may have problem to use this product. Every time i open the product it not open on the same where i left. It try to sync the information to online, but desktop and online version is not sync properly and I always getting alert about filing is pending. I am not comfortable to use this product.

Software does an excellent job of walking you through the complicated tax code to zero in on what applies to your situation. Would give it a perfect score if it would draw last year's AGI into the return (had to look it up on the old file), and ESPECIALLY if they wouldn't charge e-file for the State! The state doesn't charge to e-file! Why should TurboTax? They shouldn't.