I have used Turbo Tax for over 10 years and am very pleased with the product. However, I had a significant issue this year when I tried to e-file a federal return for my daughter and son-in-law. I made the mistake of e-filing a federal return for their 16 year old daughter before e-filing the joint return for her parents. Due to this timing, the IRS rejected the parents' joint return and they have to file paper copies for both Federal and state. The Turbo Tax specialist that I spoke with said this situation with rejected e-file returns happens quite frequently. If that is the case, an advance warning within the Turbo Tax software would be helpful to help other parents easier avoid this frustrating and time consuming pitfall.

TurboTax is the best tax software I’m aware of. I do not like the change to the way the Interest and dividend forms must be selected and edited. There used to be simple list of payers under “interest” and a separate simple list of payers under “dividends” that could be selected and edited. Someone at Intuit thought combining these entries by the payer was an improvement, but it’s not (hence 4 stars instead of 5)

Surprised that it was more 'bumpy' than in the past. The review flagged some errors, but it was hard to find where they were, since it did not take you to those pages. Also, some of the errors were on pages that were not part of the return (not listed in the list of forms).

You need to fix your credit card payment process - it's been an issue for years and people are very frustrated and feel cheated. I tried so many times and your software would not work. I just had to spend $70 to use my federal refund vs. $15 for using my credit card. SHAME ON YOU!!!

There are some things I would do differently if I were designing the program. I must tell you I was a systems analyst for the Pennsylvania Department of Revenue. I understand how difficult it is to design a program of this complexity. Also had the system go into a loop a couple of times, where it just went back to previous page.

We've been trying to e-file our State of Wisconsin taxes for over 2 weeks. They keep getting rejected. The State of Wisconsin helped us correct the first error but the later rejections give no reason. The State of Wisconsin keeps telling us that TurboTax has to up date their software to reflect how Wisconsin is handling Retiree's income and to wait a couple of days and refile. The first up date was supposed to be on 2/13/2026 & the last update was yesterday 2/20/2026. We refile & keep getting rejected. No reasons as to why we are getting rejected. Could you please fix the problem? Getting real tired of the process & I am not a happy camper.

If I use Turbo tax year after year, why do I need to look up past years information, the software should be able to do that for me. Also, I don't like the fact that once I answer a question in a section and I revisit it I have to answer the same question again, please fix this.

I have used Turbo Tax for probably 25 years or so .,..however long they have been around. I had more issues this year with things than in any previous year. Trying to get my EV credit into the return unsuccessfully and then having to back it out and file without it. Then I had to do an amended return and for some reason it remembered that I tried to put it in earlier and made it an nonrefundable tax credit. In short I had to do my entire return and mail in a hard copy of the amended return. Needless to say I may look elsewhere for tax software next year.

kept getting error message - kicked up the question to Tier 2 support who gave an answer that I knew was incorrect. Error message was on field "enrollment status" and she said that it was caused by me filing Head of Household. I explained the software cleared me to file as HOH and I had done it the last two years with the same facts and she wouldn't discuss. Called back, got a completely different solution that resolved the problem by deleting a supporting worksheet and overriding form answers which is questionable and concerning

TurboTax seems confused by addresses outside of the U.S. - it kept demanding a valid state and zip code for an address in Canada. Once taxes were done, filing took over an hour. The app kept finding missing/incomplete items that weren't found in the review process;