I always find Turbo Tax easy to use and follow. I rely on Turbo Tax step by step guidance giving me the confidence to follow all necessary steps needed for a good return. Furthermore, there are Online advice, if needed or the Help questions. Turbo Tax is the way to go..

This year's release went much more gooey in entering some of the data. It doesn't include a cross-check to the forms we have, which are pretty prescript in the fields (1099 forms in particular). The gooey interface questions are way too subjective.

There are some things I would do differently if I were designing the program. I must tell you I was a systems analyst for the Pennsylvania Department of Revenue. I understand how difficult it is to design a program of this complexity. Also had the system go into a loop a couple of times, where it just went back to previous page.

We've been trying to e-file our State of Wisconsin taxes for over 2 weeks. They keep getting rejected. The State of Wisconsin helped us correct the first error but the later rejections give no reason. The State of Wisconsin keeps telling us that TurboTax has to up date their software to reflect how Wisconsin is handling Retiree's income and to wait a couple of days and refile. The first up date was supposed to be on 2/13/2026 & the last update was yesterday 2/20/2026. We refile & keep getting rejected. No reasons as to why we are getting rejected. Could you please fix the problem? Getting real tired of the process & I am not a happy camper.

I used TurboTax Online this year, and I will never use it again. First, it allows me to submit only one set of tax forms, which is ridiculous. Second, it messed up my submission to the IRS where what they received on form 5695 is not what I show on my copy. The QMIN (line 29e) was missing, which caused delays while the IRS investigated and reached out to me. I submitted that information, and they corrected it. But then I found out that the credit amount on line 30 was wrong (it submitted the amount from 29e [the total cost] instead of the credit). The IRS then removed rejected my credit request and issued my refund, which means I need to file an amended return. This has cost me hours of time and has delayed my $2,000 credit by months. I couldn't be more frustrated. I work in IT, and I can't imagine how something like this could get through QA.

If I could assign a zero or even a negative number I would! I contacted support multiple time to no permanent avail (short-term successes only). EVERY-TIME turbo tax updated on my machine, I had to use another of the 5 downloads I purchased.. By the grace of God I completed things within the 5 downloads! Then when finishing up my taxes, including one state (of course TT tried continuously sell me Florida as well, well there is no state tax in Florida!) State was no where to be found. This is likely my last communication with Intuit, another software will be used next season. And I will try to convince Fidelity where I purchased from, to provide alternatives to this inferior product.

The software appeared to generate unnecessary fixes, especially for institution supplied data where blank was submitted instead of zero. And the error did not take me directly to the proper worksheet - I had to search through the flagged document w/s to find the place to enter the "0.00" This seemed like a poor service designed to trick users into signing up for the new Help cost.

The interface was execrable. I've been using TurboTax for almost three decades. Until this year, the software has been straightforward and easy to use with no issues. This year, I encountered multiple instances where TurboTax led me into software "roach motels" -- situations where I couldn't continue unless I entered a dummy value (after laboriously checking elsewhere to determine that the value didn't actually affect any calculations or the validity of my return). The final insult was the $40 processing fee related to refunds--I finally figured out (again by going to other sources) that it wasn't going to be applicable in my case, but would never have guessed it from the way the charge was described in the TT software. I'm guessing that you used an AI application to design things this year and didn't do sufficient human testing to verify usability. I plan to investigate other tax software next year. You need to fire someone.

The third-party access authorization process was not clearly explained and required several trial error steps for me to complete the process properly. Reporting interest paid on my HELOC was frustratingly difficult. The IRS does not require lenders to issue 1098 if interest paid in the year is <$600. The software said intructions say: "if you have not received a 1098, request one from your lender." I contacted Turbo Tax for assistance on the HELOC process; the agent, Kristy, was very helpful but did not know how to resolve the issue. After spending several hours, again trial & error, I was able to input the information and complete the return with no errors reported and the information reflected as appropriate. I strongly suggest review and improvement to input of HELOC interest payments when the IRS does NOT require the lender to issue a 1098.

The tax software is complete. I usually have some difficulty entering the K-1 forms as yhou always force me to make an entry for code AE manually. I always have to search your help section or on-line blogs to find the answer. Would help if this we handled electronically. Also K-1 for Limited partnership is difficult and Turbo Tax only provides limited help. Otherwise I really like the software and how it flows and help make sure all areas are visited.