I used TurboTax Online this year, and I will never use it again. First, it allows me to submit only one set of tax forms, which is ridiculous. Second, it messed up my submission to the IRS where what they received on form 5695 is not what I show on my copy. The QMIN (line 29e) was missing, which caused delays while the IRS investigated and reached out to me. I submitted that information, and they corrected it. But then I found out that the credit amount on line 30 was wrong (it submitted the amount from 29e [the total cost] instead of the credit). The IRS then removed rejected my credit request and issued my refund, which means I need to file an amended return. This has cost me hours of time and has delayed my $2,000 credit by months. I couldn't be more frustrated. I work in IT, and I can't imagine how something like this could get through QA.

TurboTax Premier is easy to use. I always use the step-by-step instructions to fill out the forms. I have one complaint. I can download my information from my financial institutions as PDFs. Why can't I use these PDFs to import my information into TurboTax. I don't feel comfortable allowing TurboTax to log into and to access my data directly. I feel security breaches could occur during the import process. TurboTax had to access my information twice (2 divisions) even though my information is in the same main institution. Oh, it took a long time to select a unique nickname - please review this.

I have been using Turbotax for decades, and it is hard not to feel the quality has diminished over the years. The biggest disappointment for me is in the state returns. I buy Turbotax Premier because I have rental properties in multiple states, and I no longer have confidence that Turbotax is handling this complexity properly. In fact, I find myself doing all the allocation work offline, which is just not why I buy this software.

After completing it would not let me e-file. I got a message "You've reached your e-file limit. the IRS only allows 5 returns to be e-filled with personal tax software. Everywhere I turned TURBO TAX was only wanting more and more money to be spent with them. So, the Features that were advertised were not available.

Absolutely awful. Program deleted my completed returns so they were not there (or anywhere0 when I went to file. The digital assistant is completely useless. I said it before, but I am done with this sub-par program. AVOID AVOID. Deluxe Desktop is even worse than the online platform and that is saying soething

I hate the 2025 version of Turbo Tax. What used to be easy to navigate is now near impossible. Even the simple process of starting a new return requires multiple steps, not the single key stroke from previous versions. Also the program is directed at selling additional (typically useless) added services to Intuit or paid advertisers. Again, I will seriously look for a new service next year.

I have used Turbo Tax for quite a few years. My experience has always been positive. This year however, I found the wrap up process to be annoying. I had to keep going back to get the return printed. I found the constant sales pitches for insurance, etc to be annoying as well. I do notice the emphasis on pushing the online version. I can tell you that if the future holds only an online version, I will not be using Turbo Tax. I do not want my tax return stored in the cloud or on some server that is out of my control.

Didn't need any help with return. Had a terrible experience with logging in the first time. I find it confusing on having to go through Intuit to the login into Turbo. Every year it takes me about 4 hours to do it. I would appreciate it if you can give more explanation or make it simpler.

When it came time to file, your software required an update and then locked up my entire TurboTax software. Trying to find help was fruitless and I had to print my return to file by mail. NOT Happy considering I had other issues when trying to initially file and your system rejecting my return do to the AGI from 2024 that it requested.

i kept getting an error that I could not file my return. I finally asked an expert for help. It turns out that I had some complicated problems with the reporting on my municipal bond portfolio from Bank of America. She worked for over an hour and helped me fill out the pages correctly. At the end, we filed my return and I was so happy with her.