I used TurboTax Online this year, and I will never use it again. First, it allows me to submit only one set of tax forms, which is ridiculous. Second, it messed up my submission to the IRS where what they received on form 5695 is not what I show on my copy. The QMIN (line 29e) was missing, which caused delays while the IRS investigated and reached out to me. I submitted that information, and they corrected it. But then I found out that the credit amount on line 30 was wrong (it submitted the amount from 29e [the total cost] instead of the credit). The IRS then removed rejected my credit request and issued my refund, which means I need to file an amended return. This has cost me hours of time and has delayed my $2,000 credit by months. I couldn't be more frustrated. I work in IT, and I can't imagine how something like this could get through QA.

The 2025 desktop version is poorly done, made useless changes to the pages for data entry that made it harder to enter, such as Form 1099R's. On top of that, it lists all 1099R's only by the first given entry name, even though I have three seperate/different forms to report (from Fidelity Investments, given as "National Financial Services"), so when TurboTax does an error check and says it needs to be corrected, I don't know which of the three it is talking about!! Also, the import function didn't operate properly, as these 1099Rs should all have been imported when I imported my records from Fidelity, as well as other financial institutions, I had to add them all manually!

Last year I had trouble with one of the sections. it was two days before taxes were due and I called the helpline. The agent was super friendly and walked me through the steps and then asked if I had any other questions. She was very calm and professional. I wrote down all the steps so I could complete that section this year,

- First year of using desktop TurboTax on a Mac after years of Windows. Switching between guided and exploring sections could be smoother. - Missing a box on an imported 1099R turned my IRA distribution into Canadian Railroad Pension income.... - And, as always, paying for e-file (state) is just greedy. E-file saves everyone time and money. Use that savings to fund e-file. As I have done for several years now, I will open my state return and copy the numbers over into my state's free online e-file system...

Congratulations on continuing to make this product better and more accurate every year. In previous versions, you had a brief tutorial at the beginning of the filing process that gave you a tour of what has changed compared to the prior year. I miss that. Also, a great feature to add would be to somehow to a side-by-side comparison of the prior year return which is something I always do to ensure I didn't miss something from the prior year. I realize this might be hard to execute in software given that the line numbers and format of tax returns change each year.

It works, but still too many annoying aspects like (1) when entering figures in Forms mode it often bounces out of current form when you hit enter (and sometimes when hit tab) to go to the next entry and (2) still too many places where you can't "drill down" to see where a total on a form comes from (you should always be able to go to a source of a total figure).

I have been using Turbo Tax for 15 years and been satisfied with the service. This year was an entirely frustratingly different experience. My return was rejected because Turbo Tax said there was local id information needed but there were no local taxes or id. I was bombarded with solicitations to pay for help throughout the process of entering information. I had the distinct impression that Turbo Tax was creating hurdles that would require me to pay for help. Today I received an IRS notice that my Social Security benefits were not taxed correctly. When researching the problem I noticed that this was a common complaint and was passed off as user error. I think the users were set up for error. This had never been a problem in the past. I'm thinking it's time to find new tax prep software.

Was really disappointed in abrupt removal of the charitable donation estimation tool that I have relied on for years. In addition, I remain frustrated with the flow of walk-me-through for college costs and associated 529 withdrawals. Its very confusing. Final point is tax help--- i ended up using ChatGPT for research on specific topics. So much easier than the Intuit resources.

I have used Turbo Tax every year since 1998, and the CD is the only way I will ever do it again. This year I purchased the online installation Premier Turbo Tax, and installing was a nightmare. I got stuck in an infinite robot screening with photos that kept coming up with no end. I finally had my son, an IT specialist for Boeing, install it for me, and it took him an hour to get around that robot screening glitch. Never again.

The software appeared to generate unnecessary fixes, especially for institution supplied data where blank was submitted instead of zero. And the error did not take me directly to the proper worksheet - I had to search through the flagged document w/s to find the place to enter the "0.00" This seemed like a poor service designed to trick users into signing up for the new Help cost.