your program crashes on people when it is trying to transmit after people sent hours on it. Also, why won't it all you to just upload forms that can't be imported so they do not have to mailed. The import function only allows you from a limited amount of companies.

I am in the process of trying to get my money back. The program stops when I am asked to pick Windows or Apple for heavens sake. It just sticks there. The 800 number Sam's gave me doesn't let me talk to a person. This never happened with the CDs.

The software requires the user to pay for e-filing before the filing process is complete where it was discovered that I was ineligible for e-filing and now I need to go pursue a refund, which is ridiculous. A customer shouldn't be charged until the very end of the process. And on top of that, trying to find out how to cancel a payment is of course not found anywhere.

Used it since early 90's have been hooked on the suit. However the dialog boxes for the download version State Filing Payment screen needs to be fixed. They will not size/scale and the continue button get hidden behind the MS tray. When screen is set to certain resolutions, it will causes dialog box navigation issues

this was extremely easy software to use, the interface was clean and understandable. The general support answered all my questions. There wasnt any feature or functionality that was missing from what I needed in my return. I run on windows and it was 100% compatible which is nice. I am sure the accuracy will be fantastic.

Turbo Tax was more complicated this year beginning with the data merge with my financial company. I had to initiate it several times and in the end the program was asking me to provide data that it hasn't done in years past. I just didn't know what to enter. In years past it downloaded all the data that was necessary.

the software / program is terrible. The experts were great. I spent over 15 hours on the phone resolving program issues. I want full refund. I have used Turbo Tax for more than 14 years but never again! Turbo tax should pay me over $1,500 for the time I had to waste due to program issues!

The reason I have used Turbo Tax for the last several years is the simplicity of Its Deductible for contributions. That feature was removed this year. The loss of this feature cost me several thousand dollars in deductions since I expected Turbo Tax to include Its Deductible and I had no time to perform due diligence on values when I filed my return.

Was really disappointed in abrupt removal of the charitable donation estimation tool that I have relied on for years. In addition, I remain frustrated with the flow of walk-me-through for college costs and associated 529 withdrawals. Its very confusing. Final point is tax help--- i ended up using ChatGPT for research on specific topics. So much easier than the Intuit resources.

I have used TT for many, many years. I have become familiar with the "eco system" but still sometimes have questions raised by not fully understanding terminology. But it all gets figured out in the end. And even right now I am trying to type but your "AI" software interferes with my data entry. It's a gimmick and not helpful.