Turbo Tax is so easy to use. It walks you through the information step by step. Love that it checks for errors and that it files electronically. Notifications are sent when the Federal and State returns are accepted. I've used Turbo Tax for 20 years with absolutely no problems.

I have used TurboTax for more years than I can remember. It easily and accurately pulls in information from my prior year return. I download the software to my computer vs using the online version. With having the software on my computer, I am also able to create an estimated tax return for the following year to aid in determining my estimated tax payments. When running the Smart Check, I usually only encounter a few items that need to be addressed. This year I used the Turbo Tax Community Support in mid January for my Wisconsin tax return in order to find out how to elect to take the new WI Retirement Income Subtraction to offset my pension income. There was a topic already started on this issue. The issue was eventually resolved later in January in one of the software updates (just need to be patient). However, I would like to see Turbo Tax make that tax benefit election more visible in Schedule SB. It currently is "hidden" in the "Retirement Income Adjustments" selection. But when this is selected, the next screen that comes up lists 4 obscure retirement items, but does not show the new WI Retirement Income Subtraction until you click "Continue" and then the question about electing this tax benefit appears (assuming one is eligible for it). The e-filing process for both the federal and state tax returns was easy and successfully completed. In fact, my federal return was already accepted shortly after filing. .

The biggest problem for my tired old eyes was the lack of contrast on the radio buttons on the forms. White text on a light blue button was difficult to read. I suggest black on top of the light blue buttons. The other problem was that it would not let me pay my NC state taxes online. No matter what I did, I could not get past the payment page where you enter the routing and account numbers. All of that worked fine on the Federal return, but not for the State. More discussion of the new OBBBA deductions would have been nice. No info on the new senior deduction.

The main reason I have for using Turbo Tax is that it imports tax forms from Fidelity. Otherwise it's a bit more expensive and not that much different from other software I've used like Block and TaxAct. The support people required a substantial wait and were a bit difficult for me to understand - accent / phone noise. Importing tax data from Fidelity and banks had a few glitches, but worked well enough after a few tries. A little disappointed in the info offered after filing - no comparision with others and few useful suggestions for next year. I used the desktop version up til now, but the on-line version seems like the way to go in the future... no updates to wait through and more questions and hopefully info.

Found help function very difficult to use. In addition, I find it very difficult to make corrections once you entered an answer to one of your walkthrough questions. Had to go right to forms to make corrections. At time I was frustrated with your software this year. Also found the Trump account walk through completion walk through confusing. Not impressed.

For the 2025 Turbo Tax, they changed the process for downloading your financial documents (i.e. 1099s). It simply did not work. When you are on the download page and select your financial institution, it then asks you to choose your preferred browser. Then it takes you to a page for you to sign in to your financial institution. It then says it was a success for the downloaded document and tells you to go back to Turbo Tax. However, it takes you back to the original download page and you can not access the downloaded document anywhere in Turbo Tax. The process used in previous years worked just fine. This year was a huge disappointment. Why pay for a product where you have to manually key in every 1099!!

I had one problem with the software when I could not easily find how to check for updates. In the past i remember there being a pop up to check for updates. this time I was prompted to check for updates before continuing but I couldn't remember where to find check for updates so i called TurboTax. While talking to the support person i remembered where it was.

Annoyed this year as I switched from online to software. Difficult to transition between the two. Also, buggy software wouldn't let me file electronically because of the way they imported a form, until I deleted teh form and entered it manually. Paying too much to do TurboTaxes job for them.

I could not download info from my financial institutions with 2025 version. Last years version worked. The 2025 version was more difficult to use that the 2024 and previous versions. Did you hire some microsoft people to goof up your software like they do for every new version of windows?

Been a loyal user for decades. Software is still solid. e-Filing is a joke ... worse its a fraud. I have attempted to use it almost every year only to have it repeatedly crash out ... always after telling me my return was successfully transmitted. What does Successful mean if 2-days later you tell me it didn't go through and was rejected. If you tend to do that in the stretch like I often find mine, the difference in correctly knowing it failed to go through means penalties and interest in addition to the last minute run for more paper/printer ink and the post-office lines. REALLY NEEDS WORK ... A NEW PROCESS. This has sucked for long enough.