The program itself is excellent, easy to use, fast and efficient. Downloading it to my desktop and rendering it operational was a hellish nightmare. The experience was so bad I may never use Turbo Tax again.

desktop version needs update - does not allow auto- import of 1099 (all info must be manually typed in) online version not available for previous years (not usable for updates later)

Been using Turbo Tax since the 1980s, I keep using it because it makes preparing the return pretty painless. Writing the IRS a check is a different story.

during review It checks boxes that I did not check, for example "deposing of assets in form K-1" I had to go back and find it and uncheck it. When you go back and forth, it loses its space.

I used the downloaded version and had no need for assistants from experts online. Had to learn how to work around a pop-up staying needed to go back and review previous topic but finally worked through it.

I have spent two weeks preparing taxes, this version of on-line software was far more difficult to work with than the version used last year. Had to do taxes on-line which I was not happy with to get the functionality that was there last year.

I did feel like there have been some changes that make it a bit confusing compared to the past years but maybe it is just the change that gets me. I will certainly do turbo tax next year if all is well this year.

I've been a faithful customer since the early '90's. I did run into couple of software loops toward the end. Not normal, I switched IOS 26, SINCE MICROSOFT booted us off of '10.

The product is good and I have been using it for years. I do not appreciate paying the estimated underpayment penalty upfront and feel there should be an option in the software to opt for the IRS to calculate the penalty.

The product was very difficult to purchase from your website. I had call and speak to a person to get the transaction completed. But after the initial challenge of acquiring the product, it worked well as it always has for me in many prior years.