I've been using Turbo Tax for over 10 years now. They cover "all the bases" during the preparation process. Furthermore, they check for 100% accuracy and provide "Audit Defense".

Was very easy to use - it's great that the interface remains relatively stable each year so you're not relearning a lot. Can't think of doing my taxes any other way!

Didn't like the $40 processing fee. It was way too much for just this service. Please include it with the turbo tax program. and don't just add that to the program. Keep it inexpensive for lower income people.

I have been using TurboTax since 2003 and frankly, the product just keeps getting better and more user friendly. Keep those improvements coming Intuit!

Manipulation of customers to use a cloud based product; Impossibility of working from last year's return which negates all reasons for using the Intuit products in future years!!!!!

On average easy to use. If you have complex taxes and need to jump to specific forms and fields, it can be challenging to get instructions for that field explaining exactly what is required for correction.

Turbo tax walks you through each specific item in both the income and the deduction topics. It is easy to import data from various financial institutions.

This software seems to be developed and validated by a team that is unfamiliar with preparing US tax forms. The general user interface really stinks too as it is extremely difficult to correct without starting over in many cases.

I am disappointed that "It's Deductible" was removed from Turbotax. I had to go find a substitute app, since I regularly donate gently used items rather than having garage sales.

When downloading and installing software, you should display/provide status' of the progress. many times it just disappears and I don't know what is happening. ie. is it still in progress or something went wrong.