Guidance in how to switch from Easy Steps to Forms and back is non-existence. Software for RMDs is defective. One of my accounts did not require an RMD this year, but I did take a withdrawal. I could not get the withdrawal to satisfy the RMD for another accunt until I said that the RMD requirement for the first ccount was $1(even though that was not true). You should have fixed this because I found in a TurboTax chat in the spring of 2025 that this was the necessary work around. Also, space in software for including an explanation on Form 5329 is strange and difficult to use.

Easy to use and the format stays the same form year to year. I appreciate the different levels of tax software that can fit the need of simple to complicated filings. It is fairly priced. It provides guidance and accurate findings with good explanations. It has always worked well on Windows platforms I have used.

I had installation issue this year and last year. The problem is the same that when I tried to do the verification and log into my existing Intuit account via your TurboTax App, it kept saying "Access is denied" without even present me a web interface requesting password. By the way, I have no problem to log into my Intuit account via web browser (using Edge or Chrome" So the issue is definitely not about my authentications but rather something about the handshake between my request for log in to your TurboTax Server. Last year's problem I fixed on my own. This year's problem I opened 3 support tickets with your Support Center. None of the 3 support Rep really understood the root of the issue. The last one (which is supposed to be handled by an Escalation Engineer is among the worse. I already explained to her that we have tried all the following in the first two troubleshooting sessions such as: - disable the VPN and all anti-virus - updated MS last patches - verified the license code. But I told her that the "Access is denied" issue is happening even before the need of presenting the license code. But she kept saying my license code was not the right code and started questing me all the questions about where and when I purchased the software. I gave up tried to convince up and let her repeated all the stuff that we already did it multiple times in the first 2 troubleshoot sessions and sure enough none of that help. She then promised me that she will escalate the case further up and let me know the status. But I have not heard from her at all. Not even with an email saying what is the support case number. I think she just did not file anything to prevent your company know how bad she did. I finally go around the problem by using my wife email address to create a new Intuit account in order to bypassed the "Access is denied" problem. I am not sure how I would fix the same problem if it comes up again next year since I already used my email and my wife email to create two Intuit accounts.

I've been using Turbo Tax every year for decades and it's usually dependable. This year, the download software was so glitchy and frustrating that I had to discard and start my return over again several times. I had to hunt down the Intuit phone number to get live tech support. Thankfully, the wait time on the phone was only about 5-10 minutes, and the person I spoke to gave good instructions about how to troubleshoot the issue. Even so, I think my days using Turbo Tax are done.

I engaged -- several times -- with Darlene D because she is so clear and easy to work with. She was patient with my errors and helped me understand lots of points about how Turbotax works. I enjoyed her good cheer and clarity. She went the extra mile. We made several "dates" so I could be sure to get her help.

TurboTax was a much better product years ago. The Help and Search features were better. For example, I searched Help for where to find the amounts of estimated tax to pay for 2026. I followed the directions to find the correct section. But the directions said to search for the phrase WHICH BROUGHT ME BACK TO THE SAME LIST OF INSTRUCTIONS. Also, we used to be able to hop from the step-by-step to the forms and be on the corresponding line. Now it just goes to the form and I have to search for the correct line.

Number 1 issue was downloading data from my banks and financial institutions. This was a major pain and took many hours to resolve/work around. Even after TT modified software I still had to copy URL from my default browser (Edge) into Google Chrome to get it to download. Don't understand why TT requires dividends, interest and foreign taxes paid to be broken down by 4 date ranges...For the most part that data is available from my financial institutions downloads.

Even though I imported all the tax documents, the program would not automatically pre fill the values as it had in the past years. I had to do it manually. So why should import any documents? The help section was totally worthless. That is why it received only 4 stars

For 2nd year I could not E-file state. After a~1hr session with support last night we gave up and I printed to send. This morning I googled "cannot pay with c card to e-file state return with turbo tax" The suggested fix was to go into settings display change scaling down to 100%. Also to lower screen resolution tp 1024x768. I did this and the continue button on first page of Billing which was previously below and not visible/accesible was there. I was then able to pay & fe-file state. Someone there should know and be available to provide, this was a problem last year as well! Last year after hrs of frustration with various support calls I finally paid $40.00 to have state e-file charge taken from my refund. This year I have no refund so it was not an option. One might think the fact this is a persisting issue and not being addressed, leads to the assumption you like getting the extra $. Please fix this any other vendor doesn't have this issue.

This year was a mess as opposed to last year. This year forms from my financial institutions weren't uploaded correctly, and some questions were not correct (eligibility for the Trump account was incorrectly stated). As a result, it took me around 4.5 hours to complete it.