My preference would have been to send my file to you for analysis, in order to nail down the reason for my apparent problem. Nevertheless, I solved the problem, so all is good. The expert did what he could to assist and make constructive suggestions as to how I should approach my issue.

It was easier to complete taxes myself without TurboTax. First, you are required to create an account even though you are installing desktop software. This defeats the purpose of completing your taxes offline. After installing, you are constantly bombarded with popups advising you to upgrade to their web-based software or use their live assistants for additional fees. I understand informing the consumer of your products, but if I've rejected the upgrade four times already, what makes you think I will happily accept it on the fifth offer? When I tried to upload my forms, I was again required to verify my TurboTax login before it would import the form. Why should I even have to have an account for a copy of software running locally and supposedly offline? The software has bugs where if you choose for it to walk you through every step it will skip very important steps. For example, it completely skipped the section where you claim child tax credits even though I selected I had dependents. If I had not caught this it would be a difference of thousands of dollars. It also produced errors in my tax forms that were found by my CPA. When I went to file, I was informed that the add-ons I purchased to complete state taxes did not apply to e-file and I would have to pay an additional fee to complete my e-file. Even this review form has bugs where the AI detection of review topics is preventing text entry when typing more than 10 words per minute. I will never buy an Intuit product again.

You all are just not good at what you do. You are lucky that you're basically the only option because I despise using you all every year for my taxes. Be better. Don't make people update their product mid-tax filing so that they then have to redo everything all over again.

I am generally satisfied with TurboTax and prefer the desktop version to the online version. My main issue is related to importing 1099 data from brokerages. If you are expecting multiple 1099s from the same broker and you can't download all of them initially due to unavailability of some of them, then later on when you are able to download the remaining 1099(s) from that broker, even if you only select the missing one(s), TurboTax will still insist on downloading all 1099s from that brokerage (even if you don't check all the boxes) and any manual data for the existing 1099s you entered will be lost and have to be reentered. I don't recall this being the case in previous years. I would prefer the option to not automatically download unchecked items when you revisit a brokerage.

Always use TT each year. Tried the tax advisor options this year and wasn't thrilled. Several attempts to have my taxes reviewed were either unsuccessful or when I did get an agent on his support wasn't any better than what I could and did myself. Also there was some issues with the PA tax download that was misidentifying and this calculating in error that had to be worked around. First time I have really had any issues with TT and wil still us it next year.

After waiting until the problems with Form 5695 were resolved, we were able to file our federal return in late February. While that is an acceptable time frame, it was frustrating to deal with the delay. We had to research the issue on the Turbo Tax Community to learn what the problem was and the time frame when it was due to be resolved.

Product does a reasonable job of walking a taxpayer through topics but seemingly skips sections which must then be addressed through the summary page, when it becomes clear the tax software thinks a section is complete, yet entire topics have been omitted. A knowledgeable taxpayer can easily navigate, knowing what needs to be accomplished. Also, paying for a State filing with a credit card via the Intuit site is the most difficult purchase I've ever made online... incredibly poor webpage layout and clumsy interface. Just terrible.

2025 must have been a tough year. TurboTax Premier (Mac desktop) was a mess on first delivery. Installation failed repeatedly, except when it didn't and put nothing on the screen, or got stuck trying to update from within the app itself. It took almost the whole tax season for a fully-capable app and all the necessary tax forms. This is the latest I've been able to confidently file my federal taxes since I started using MacInTax, then TurboTax for you taxes.

After 20+ years of using TurboTax this may be last year. Was never able to download usual forms from my brokerage. When filling out certain forms, found that many questions and answers posted online applied to TurboTax online but were different from desktop version.

I was deeply disappointed that TurboTax would only run on Windows 11. My computer could not be upgraded so I spent $1000 to buy a laptop. I did not like the changes. I was confused at how to download my information from the Merrill Lynch site. The program kept asking me if I wanted to download from QuickBooks or some other file. I finally stumbled on the correct way to get to the site. I think there should be a number to call if you're having trouble navigating the software. (Is there?) I was disappointed that when I could not figure out how to subtract my before-tax charitable contributions from my RMD, my only option was to submit that question and have another user answer. In summary, I can figure out how to calculate my taxes, but I always have some frustrations using the software. I don't need a tax expert, but sometimes I would really like to talk to someone who understands the software. I did manage to get through it.