This year is not good! I am filing a simple return for a friend. The 2025 program requires the AGI to be in cents but the import from 2024 is rounded up. It took several attempts before I realized I needed to add all the W-2s from last year up and then put the Cents on the AGI on the 2025 line before your program would approve the AGI as the same. I have used Turbo Tax Premier for 20+ years and have never had a problem. I uninstalled the Return and reinstalled it and paid my $25.00 twice trying to E File. I'm still trying to get the Return Filed. Now it says it is being rejected by IRS.

Did not use the expert to answer questions feature. It is another expense for people who cannot afford to keep paying for additional things that should already be included in the program for free. That is why most people would prefer to have someone else do it for them.

It would be great if I could ask AI a question, WITHIN the expertise of Turbo Tax. For example, as a Senior, I thought that there was going to be NO-TAX on my Social Security income with this filing.... but I am clearly paying tax on most of mine. Why? I'm tryin to understand, but it seem complicated. So, would be nice if AI could help me understand complex issues with MY SPECIFIC numbers, not just with GENERAL answers..

I have used TurboTax for many many years, and this year felt like the least complete I have ever seen the software. I ran into many bugs in the presentation, update program, historical lookback, and tax calculations. I expect Turbo Tax to be fully ready and bug free when I buy it, and if I see similar shortcomings next year I will have to find another software to do my taxes.

I found this year's 2025 Premier version a big improvement over 2024's version. Navigation through it backwards and forwards was nearly faultless. It asked very good questions and had very good help explanations to keep me moving. I very much like the desktop downloadable software and DO NOT WANT the Online version TT is trying to push me too. I did not like the constant efforts to move me to the On Line version while downloading the desktop. It seemed like I had to decline that pushy option at least 6 times. Please keep the downloadable product and at competitive pricing. If you drop the desktop product, I will be forced to go to your competitors. Please do not push me away, I like your desktop product. Thank you.

Program generally works well. Easy to save and file. Forms I didn't know I needed get automatically added and calculated. Updates continuously come in, which makes me wonder if I should file or wait for ny more updates. Reviewing the entries seems to regenerate the already answered questioins about foreign bank acoounts.

I was unable to download any information from my Merrill Edge brokerage account. Support only recommended trying again later. After a full week went by, nothing changed. I still can't download from there and I find it hard to believe I am the only customer that has had that problem. Navigating the various menus was not as intuitive as in past versions of Turbo Tax. I've been using Turbo Tax for the past 20 years and it took me more than twice as long to prepare my taxes this year than in any previous years.

I found this years version more cumbersome to use than any other year. I had problems getting the updates, it froze up at one point indicating we seem to have a problem. I couldn't go forward or back and never did determine what the problem was. Tried to use the help but it was no help. Had to use task manager to get out of the program and google the issue to find that others had the same. I updated again and it appeared to fix it. Also I did not like the new version of its deductible for determining values of donated items. Bring back the former "Its Deductible" for next year

The data was easy to input, and I trust the calculations. I would just input some data each day. When I was finished, I clicked File and then Save. It would save a new Turbo Tax icon on my laptop each time, Who do I call? Turbo Tax also listed the same person's taxes as a new return 3 times. Even though I have only done 1 tax return, my Turbo Tax is showing 3 tax returns. I have used Turbo Tax for years. I never had this problem before.

I have used Turbo Tax for years and this year was a terrible experience!!! I have talked with other members of my family and we all feel you should go back to your design in prior years and remember all of your customers are not young anymore, but still believe in following the law and filing my tax return each year!!