This year just seemed very different. Wasn't a fan of the push for live experts/assistants -- nice that they're offered, but the prompts that say, "I'll do this later," seemed over the top -- how about an option that says, "no thanks" (meaning not interested).

I had to restart a new turbo tax file because the prompts were confusing. I had imported my 1099-DIV, 1099-B from Fidelity Investments. But one question was let's see how your 1099-xxx are. It went to a screen to import when I had already imported. So, because of this I imported again and now I had twice things and more than tripled my taxes to pay. The other choose was to skip the import or put in the name of the institution and import. It was like it lost my imports. When it say's let check your 1099-xxx. I think if you had imported that it should go to the page you get if you choose skip import. Another thing I found is my import worked but it still had one from my 2024 taxes. It had zero dollars but it was the same thing I already downloaded. Why was the old one from 2024 kept when I imported new 1099-xxx.

Four stars given instead of five because had issue with update download requiring expert help form Intuit. Also down load of tax forms encourage using preparing taxes on line instead of using desktop. I did not like the online preparation, therefore, switching to the desktop format I find up better and easier to use.

Between the IRS and Congress I guess that TT did about as well as could be expected, but a Friggin 56 PAGE BOOK is beyond ridiculous. Howsomeever, your AI handling of my 1099-B saved the day. That "investment" stuff is so far above my pay grade that I would have never made the 15 April deadline without hiring an accountant. Now that I have learned how to tweak the navigation around multiple 1099's on a single property, I'll probably use TT again next year.

There was what seemed to be a substantial update to the product as opened the Turbotax desktop application. I hadn't opened the product in about 2 weeks. I re-opened the product around April 1, 2026, and received the update. It caught me a little off guard that there appeared to be a substantial update. But, I know that importing forms from investment companies worked after the update. Those form imports did not work before the update.

Working with TurboTax takes the stress out of filing taxes. It is easy to follow and has help screens when you need extra information. I know they also offer live support and that gives the user another level of confidence when using the software. The ability to upload tax documents keeps records accurate and saves the user time too. This year I was able to scan W2s which worked out very well.

Old & analog so most of the time I'm lost in cyber space! I spent much more time trying to figure out what I was supposed to do & then going back to "see" if I'd done things correctly. Definitely not "cyber idiot" friendly. I'll definitely keep using TurboTax because left to my own devices, I'd probably be in IRS prison for a very long time.

A sad finish, got an error trying to pay the $25 for the state filing. Have been using the desktop PC version for decades but I've never had trouble getting Turbo Tax to take my money. I had to go back and file my federal electronically and will have to mail in the state as it will not let me proceed. I know everyone wants to put everything on the "cloud" these days, but I really don't want this data on anyone computer than my own.

For many years I did my return by hand, as a former CPA. Once I retired a few years ago, I started using Turbo Tax to prepare my returns. The software is so user friendly and allowed me to check items as I was preparing and inputting my return info. This a fantastic product and I highly recommend.

Have been a Turbo Tax user for many years. This year was a little odd. The investment income screen was very hard to understand. Since I have a number of accounts with one broker, the display on the screen provided no information on which account was which. The new "icon" display required scrolling the screen to see all of the account list. No identifying information other than the name of the source an DIV or INT, etc. The data import process was also buggy since it now accesses a web page. It required disabling firewalls, pop-up blockers, and reboots to take effect, then try again. The pop-ups arrived but were often obscured by other open pages. All this may be thanks to Windows 11 so it may just be our new reality. Overall, very pleased with the process and still have high confidence in accuracy.