Clear instructions but multiple crashes including one that lost all entered information on income which had to be re-entered. Additionally, some screen prompts were incorrect.

Easy to input data. Layout intuitive to follow. Modification to data made easy with Correction blocks. Down loading of Stock data reporting simplified.

2nd year in a row have not been able to download my 1099s from Charles Schwab. The software says downloaded but the information is not on my tax return. Have to do it manually. very aggravating.

I had a great experience with your AI and live help to answer a question on how to access and use from 2210 to address a 401k to Roth conversion that was done at the end of the year.

Turbo tax is no better than HR Block tax or similar programs but way more expensive. Next year I will probably switch if the situation remains the same.

Since I use standard to file my tax, I expect me to guild me step by step all the way. I don't like the part where I have some error to fix, it does not have that much information to help me what should I enter.

They hung up on me and didn't try to contact me. The next agent was hard to understand, sounded like she was driving her car, she was frustrating to deal with.

Features not available in a timely manner delaying completion of tax returns, could not print state returns when trying to review & file, added complexity- extra steps not required in prior years to load brokerage account data

Transfer of State information can be difficult to determine. Have to review state income requirements outside of Turbo Tax before applying correct options in some cases

Removal of It's deductible has prompted me to seek out other products that are more inclusive of all my tax preparation needs. The Interface has not been improved an is not very intuitive.