Loved the ease of inputting and uploading information directly. Had a question and the representative supported me by walking me through the process of clearing my errors.

The interface was good, but a little confusing for an educated (not in the finance /tax field) user. The 'help/more info' needs to be in larger print when clicked on. It was very difficult to read because the font was too small.

you charged me for state efile even though you wouldn't let me efile. you don't have calculations for michigan part year residents that have income from US government securities

I have used Turbo Tax for over 20 years and have never had a problem. The ease of importing from prior yer taxes is awesome and saves a lot of manual input.

HORRIBLE this year. I will never use Turbotax again, EVER! Such a nightmare and waste of hours with glitches and errors in the software that made me redo pages dozens of times. Never again,.

Using the search tool did not work when you clicked it. it did not give you a place to start the search. Always reverted back to last search and you could not get out of it to start I new search. AI in Turbo Tax search sucks.

Great experience once again with Turbo Tax - had a very minor filing issue that was quickly and expertly resolved by Deandre. Have used Turbo Tax for years and will continue to do so in the future.

Sometimes ask us to make a choice without explaining the choice or the consequences/impact of the choice. Sometimes locks up and you need to contact turbotax to resolve.

I used the desktop version. What a mistake. It was horribly slow. An update took over 30 minutes. I thought I was back in the 1990s. Why even offer a desktop version?

I had a lot of trouble with Turbo Tax the past two years. You have changed how you deliver your product to users like me. Three years ago I would have given you a five star rating, but this year it was only a generous three stars.