I have been using TurboTax for many years and appreciate that it is pretty straight forward and easy to use. It was especially helpful when I use to itemize. I have multiple investment accounts, so I used the paid version of TurboTax to handle all of the investment information. I will usually use the import document feature but in my opinion, it is sort of a hassle and sometimes does not import all of the information, so I end up just entering the information myself.

This is why I am not very happy with TurboTax. Very much annoying questions concerning a survey and if I got support from them. I think things were accurate and it was not too bad. Plenty of features with the new tax laws. Good interface with imports and such. Seems compatible with all. This is very annoying that we hav o ove all this stuff for your silly survey.

TTax was great for the Federal Return, but became very difficult at the end of the state return. I had state tax due but was not required to pay a penalty. Nevertheless, TTax insisted that I fill out a form 2210AL worksheet even though the worksheet said I did not need to submit a 2210AL form. It kept asking me questions for which I did not have an answer. So, I just put $0 in all those questions to finally get out of the worksheet. This caused hours of additional work because I was trying to find answers to the questions it kept asking.

After finishing all my taxes, when I was filing electronically I was getting an error suggesting I need to fix the entry in my W-2 Box 16. No matter what I do the error continued...finally I removed the entire Box-16 entry, which reduced my return by approximately $500, I could file it.

Not Satisfactory because it rejects my attempts to efile and gives no advice as to where I can talk to someone. This is the second year in a row this has happened to me. I am finished with Turbotax if this is the type service you are going to provide!!

Not a good impression Step 1 - We'll read you tax return from turbotax last year and get your AGI. It said I made $29 MILLION dollars!!!! Step 2 - Download my W-2, errors, didn't read data in some of the boxes with values Manually enter the majority of data - data connections for my banks did not exist and if they did, you had to triple check the accuracy, Issues with foreign tax credit forms not being autopoulated correctly - prevented me from filing my taxes...UGH!!!!!! It's a step backwards. TT use to be a great product. H&R Block app next year

The last steps are confusing and tedious...just trying to print for review before paying is crazy. Downloading from the Fidelity goes okay, but I always get to the step when checking accuracy of the info, where there are twice as many accounts because Turbo wants to use last year's account info. There's no data in them, but I always forget that issue from last year....so,after deleting the empty ones, things go smoothly. Each year, it has gotten more confusing in several other areas as well.

Sayonara, TT. It was good while it lasted, but Intuit has screwed up for the last time. First, it discontinued Itsdeductible, which was worth its weight in latinum for so many of us who itemize deductions. We couldn't even enter our data and import it into TT so it was useless after all the time to input. A real time waster. Then the price went way up and no free state e-file any more. The upselling for unneeded products was annoying. The last straw was requiring that spyware monstrosity referred to as Win 11 even for those of us still receiving security updates on our perfectly good Win 10 workstations. We're done. Going to HR Block software next year after decades of satisfactory service from TT.

Importing the tax information from last year was critical. We liked the ability to download information directly from our financial institutions (this save a lot of time). The questions posed by Turbo Tax are generally straightforward but not always. We liked being able to go back and review individual topics. In past years we had difficulty accessing Form 8606 for IRA distributions. We have learned to search for the form we needed under the list of forms - and we were able to fill it out with information specific to our needs. One criticism - at the end, when Turbo Tax is reviewing for errors - the alert said we had to fill in the box on line 22 on a 1099-INT, however, we had 16 1099-INT forms and it was a real pain to determine which one TurboTax had targeted. If the goal is to fix errors, then the software should just bring up the form that needs to be corrected. That would be very helpful. I think TurboTax gets smarter each year - and perhaps listens to customers reviews. Kudos to staff for the changes you have made over the years.

Took me TWO days of being on the phone with tech support having purchased TurboTax from a third party (Amazon) ; instructions are not terribly clear for us older folks trying to navigate their laptops into areas like downloads or applications (which I'm told is part of the change from just inserting a disk and let it install on on its own) which used to be sooooo easy. Somebody needs to fix that. That said, when I was finally able to speak to several tech support people over those two hellish days, they were kind, patient, and GREAT. Yvette spent almost 2 hours with me and was very sweet to this old lady!!