The interface could be more efficient. When I go back to a previous section and finished the work there, you should not force me to answer a series questions again that I answered previously to allow me move forward.

import had issues this year for the first time. duplicates were present and when one would be deleted others would disappear as well. Took many tries to get it all working.

Sometimes ask us to make a choice without explaining the choice or the consequences/impact of the choice. Sometimes locks up and you need to contact turbotax to resolve.

After filing and getting charged, my file was rejected. The following day I corrected errors that TurboTax did not catch, I was charged a second time to file

Unusual problems this year - regarding 529 plans and IRA basis - forced me to use the worksheets directly instead of the usual question-and-answer format.

Relatively easy to use, although I had a little difficulty getting started. The online chat was very helpful and walked me through the process of getting access to the online system.

A lot more "clunky" than last year. Had to enter information multiple times. It brought forward information incorrectly and took a lot longer than it should have.

Each year TurboTax becomes a little easier and quicker. For the most part, the Q & A aspects are clear and there are few problems interpreting what is being asked for. Customer support is very, very good.

I have used Turbo Tax for 30+ years and this is the worst release yet. Things that were easy before were now complicated and visa versa. Was not happy with the product. It also had bugs.

Great experience once again with Turbo Tax - had a very minor filing issue that was quickly and expertly resolved by Deandre. Have used Turbo Tax for years and will continue to do so in the future.