This year the importing of information was difficult and not reliable. It was difficult to find the spot for entering information that I knew was needed, but not offered during the walk through of the different sections. I never felt comfortable that all of the data was entered as needed. My comfort level with the program wasn't as good as years past.

I find Turbo Tax easy to use to complete my taxes. I have used it for over 20 years, and I have never had any problems. I prefer the Desktop download, and I find it easy to install and use on 2 different computers. IIt is very compatible with my computer. The features are easy to understand, and it is so easy to transfer information for the past year.

Updater takes forever to run and there is no way to bypass it or really know how long it will take--the time remaining shown is not close to being accurate. Also, we were forced to pay more to update to premier unexpectantly just to include a 1099-B. I don't recall this being addressed in the packaging. Program always takes much longer to use than expected due to these unforeseen issues.

Turbo-Tax would not let me e-file without entering a phone number. Why? The IRS makes a big deal out of saying they will never call you; they mail you. So why must I enter a phone number? An explanation when the question comes up would be helpful and informative

Turbo tax used to have "it's deductible" which made summarizing no cash contributions straightforward. Now you have to click multiple times for every item. Turbo tax also used to provide an estimated tax for the next year from your previous year's taxes. Now you have to manually enter the information you already entered for your taxes in the w-4 form calculator. Turbo tax used to have understandable help and descriptions for items you are working on. Now they generally copy the incomprehensible IRS documentation and make you pay extra for live expert advice.

I use a CPA every year to confirm my filings even though I'm taking the standard deduction. For $50 it's worth it and I sleep better. The software is easy t follow though since you can import almost any investment bank or broker data and the program inputs it in the right places why bother to do it yourself. I've used the desk top version since 1996 because I want to see the forms as I fill them, not just at the end.

The CA state return walkthru is poor. For such a large state I would expect it to be more like the Fed. The MA was somewhat better when I used to use that. There is not a good way to track your accrued interest for bonds which would be nice. Or at least asking about it. And charging $25 for e-file a state return is robbery. NY may have a lot of problems but outlawing this seems appropriate.

I have been a TTuser for more than20 years. I always purchase the program in mid November for trial runs and do end of year tax planning. This year the program was totally useless and not ready for use until mid/late January. I used on line TaxAct for my end of year tax planning. If TaxAct can be ready on time, then whats wrong with Turbo tax??? Changes in the interface this year were not intuitive. Overall.. a huge disappointment

Most things work ok. However, your payment options on New York State are awful and extremely awkward, and your new app doesn't help, it just repeats whats in the form. You need to reword this or you lose me as a customer. Either the prompts need help, or you need some new options.

no live chats, as never could connect ! I finally got an answer with instructions that didn't work. I spent more time trying to fix issues that didn't even relate to me. PPP loans that I never had, cost me more time that it took to do my taxes, figuring out how to get around the problem!!!