Couldn't download the Turbo Tax program. First time it has ever happened!!! The support person was extremely helpful!! Stayed with the installation until complete. After finishing my Federal return, the State return wouldn't load. Support was excellent again!!! Not happy with the difficulty with the program loading.

in app help/search SUCKs - easier to google it - help should take you right to entry and not make you try to figure out how TT wants the question worded. Many items that require a what did you do or pay in previous year do not automatically populate wasting your time to find it and hope you got the right info.

everything went great until it keep asking about having digital assets under error review and I had no digital assets I couldn't get past that error which was a flaw in the software. I called support and they said they would get back to me in 24-48 hours they never called back so i kept trying to get my data through by deleting and rreadding the info and for some reason it all of sudden let me move on. then at the very end of hitting the send button to elec file it hit me with another issue that was easy to fix and wasn't mentioned in the review section all I can say is get it together!!!!

I have used TurboTax for over 25 years and am disappointed in limitations in the current software including: 1) No ability to "search" your current return. 2) No "in program" help (must now go to online help or chat) 3) Fewer topic help "balloons" within Q&A program Unless corrections are made I will be searching for a more user friendly tax program to switch to.

I have been using TurboTax for 30 years and have always found it very accurate and helpful. I very much like the options to step through every topic, those have helped me find additional entries that I would haveentries that I would have missedentries that I would have missed onentries that I would have missed on my ownentries that I would have missed on my own. However, this year I had the State version and found that it is much more difficult to use. If I had to go back to the Federal section to check something when I returned to the State section, I had to start all over again to step through the questions and click buttons to answer yes or no just to get back to where I had left off. It would be very helpful if the State section had different tabs like tthe Federal "Wages & Income" or "Deductions & Credits" etc.

Turbotax doesn't recognize joint accounts, so downloads forms twice. This means downloading information from our financial institution doubles the entries, which then have to be manually removed. All that is needed is to check the account number with the records already downloaded. This process is troublesome and a shame as otherwise the process would be significantly easier.

Premier was a disappointment as even though my Schwab account auto download provided all tax-free bond information, I still had to manually enter all of my bond amounts separately and bond states separately by hand (I have many). Also, the software asked me nothing about my futures and options transactions. I then had to manually go in and find the forms and enter there. It then had an error in the interest I earned on my bonds with OID and I had to enter those separately by hand. My Schwab forms were all correct by the way, it's in your software.

This year's product was glitchy and not enough explanation besides looking up on IRS site or using AI for questions. Some steps don't make sense ore TTax was not doing steps correctly. Too many gotcha fees also this year. Not super confident taxes are correct. May be harder to use on a MacBook Pro and using Safari as a browser. Know more than a few people

I want to enter data myself, not pull from institutions. on the laptop that means scroll down, pick enter myself for every number entered. two extra steps for each financial piece of information. tedious. direct pick for entering numbers would be nice. i prefer to efile feds and mail state. yes to save money. to get to state print i have to go thru a step saying i want to paper submit my fed taxes (after i have already efiled feds). not clear. not intuitive. need a direct or better explained way to get to state paper submission

I switched to MAC this year from Windows. The problem I had was updating the program before transmission e-file was accepted There is no update on the menu so I downloaded a new Turbo tax program, transferred my return to it and then was able to file. Also there was no forms menu as in prior programs on Windows.