I talked to a tech agent. I did not get my free state tax to e-file. She gave me a 25% off code,. She told me to put it in the payment section. There was no place to put it. Now I have a code that I don't know where it goes. I have used Turbo tax for many years. This is the first year I had trouble with it. Clothing and misc household area was terrible with no its deductible amounts.

the accuracy is fine. it was hard to open forms to correct errors. My IRA 1099R showed I donated the entire RMD amount to charity. Turbotax did not download that information and I had to manually add it. It was also hard to find the place to enter my year end value of my IRA. It did not automatically come up as I entered my data. I could save the file as a pdf but could not figure out how to print it for my records.

TurboTax desktop: Install is problematic on Windows 11. Not to mention the TurboTax update just hangs and had to reinstall to workaround the issue by downloading the updated version. In the midway trying to launch the TurboTax program on windows 11 it gets blocked. There is no way run it even with Admin Privilege.

Downloading my financial institutions documents into TurboTax was very frustrating this year. I could not downloading using my Microsoft Edge browser. I had to convert to Chrome in order to downloading. Very frustrating!!! I have not experienced this in past years.

I completed my tax return early February but was not able to file due to Turbo Tax delay in Rental Depreciation software. Although I had no changes to the depreciation schedule, I could not look at or view the current schedule for accuracy without filing. Warning and transparent communication regarding the reason for the delay would have been appreciated. Instead, Turbo Tax updated the website and help page multiple times with unrealistic and inaccurate projection dates for repair.

I have a joint investment account with someone, not my spouse. The account tax number is mine. I was able to adjust the 1099-int and the 1099-div. But I found it difficult to adjust the 1099-B. I had to do some research on my own. I think I figured it out. Not sure if I did it right to avoid an audit, but did it good enough to avoid any penalty. Not sure if I have the correct code in column F on the 8849.

Been using TurboTax for many years and have never been disappointed in the ease of preparing my federal and state taxes with the help of TurboTax! Will continue using TurboTax for as long as I have to submit taxes. Thank you for making this process less stressful!

You failed to alert the tax preparer that there were additional costs associated with handling the refund until the end. Further, you sent a text message telling us that the Federal filing was rejected but didn't tell us why. Was the taxes package sent and who rejected them? We completed them according to program instructions. This is about 6th year we have used Turbotax and maybe the last.

I love Turbotax. I have used it for over 25 years. I continue to hate your website, and I have reported this every year but it's still horrible. Why can't you just have a menu item to go directly to the program for download. I know you want to keep pushing paid services but there are people who know how to-do taxes without needing help. PLEASE make your website more user friendly. Other than that comment, i would give you 5 stars. One more thing, charge to file state is a bit excessive.

Working with TurboTax takes the stress out of filing taxes. It is easy to follow and has help screens when you need extra information. I know they also offer live support and that gives the user another level of confidence when using the software. The ability to upload tax documents keeps records accurate and saves the user time too. This year I was able to scan W2s which worked out very well.