Whatever changed from 2024 (and previous years) to 2025 TurboTax made it confusing, and I had problems trying to download information from Fidelity. I've used TurboTax for 20+ years, but my experience this year has me considering to find another tax software.

Major problem with accessing correct state form. Somehow you think everyone needs to file income taxes in Washington State (not true) and make that the free state download. Yes, some folks will need to file to claim a tax credit, but most do not. Some of us would prefer to use the free state download on another state (in my case, California due to assets related to inheritance). Sounds like a corporate trick to make more money by trying to force me to buy the California download when I (and many others) do not need the Washington State program such as it is.

I was unable to install the desktop version without creating a separate administrative id. Tried support. They couldn't figure it out. I stared using the online, but when I got the desktop setup stayed with that. Then I received numerous emails to continue with the online version. I have used Turbotax for many many years. This is the first time it did no work. If the desktop could provide an option to turn on logging during install it might have provided a developer with a clue as to what was going wrong. Normally, I would rate this 5 stars, but I lost 6-8 hours trying to install.

I have used Turbo tax for many years and in the past have found it great to use to file my return. This year it was a disaster. I'm a retired CPA and now have mainly investment income. I found that part of the input hard to use. It was my understanding that I would receive e-filing of one state. I had to pay to get my return to e-file. I didn't realize my return didn't e-file until I never received a notification from my state. And my filing instructions reported that the return did e-file. Don't know if I will used it next year.

You all are just not good at what you do. You are lucky that you're basically the only option because I despise using you all every year for my taxes. Be better. Don't make people update their product mid-tax filing so that they then have to redo everything all over again.

Very easy to use, the walkthrough helped alot in the process. the help feature was easily understandable. accuracy was spot on (since i have friends that know about taxes and double check your work) but overall it helped me get through this season quickly and no hassle.

Software seemed to be a little "kludgy" this year; e.g. adding characters/letters onto various forms, giving field-level error messages on various forms that were VERY difficult to resolve, etc. Software definitely didn't flow as smoothly as previous versions.

i have been working with turbotax for 20 years and i have had hiccups over the years but the supporting tax experts have always been able to provide the required support to get me through the issue . This year there was a minor issue in filing my New York taxes but after some sleuthing with the tax expert we were able to solve the issue and all is good. the software is great and makes data input easy and intuitive. the interface is easy to follow and intuitive . The software includes all the necessary questions to complete the tax filing and make it as easy as possible with a guide to answer questions that may arise

Confusing on some questions within the software to specific forms and answers to questions. Could be more detailed on instructions for filling out some forms. Also, not easy to contact for a quick specific question as the help online search doesn't get you to the answer, when you need to ask a specific question of a real person.

I've used TurboTax Premier for several years, and overall it gets the job done, but the process felt more complicated and time-consuming than in previous years. A few recurring frustrations: state e-filing costs extra even though federal is free, which has never made sense to me. There are also several prompts pushing add-on products and audit protection services that can feel more alarming than helpful—they read more like upsells than genuine guidance. I appreciate the desktop version's Forms Mode, which lets you view and verify the actual tax forms directly. This is useful for more complex returns. The interview flow, however, can lead you into unnecessary forms or circular loops, particularly around foreign tax credits and investment income. California filers should be aware that the state return includes many adjustment screens that aren't clearly explained, so some sections required additional research to answer correctly. Bottom line: good for investment income and moderately complex returns, but not always intuitive. I'd recommend it primarily to users who are comfortable reviewing the underlying tax forms, not just following the interview prompts.