I've used TurboTax since its inception and have always given it 5 stars, but this year is a breaking point. The software has become increasingly unstable, with constant errors and failures when downloading financial data, only for support to claim 'it's not our website.' Worse, the decision to terminate ItsDeductible (mid tax year!) is the final straw. For decades, that tool made TurboTax worth the premium price; without it, there is no reason to stay. It is genuinely difficult to walk away after all these years, but the program has simply lost its way.

More complicated this year than last. Many more questions to answer with less clarity. Depth of explanations were shallow. Should have been easier with new tax changes from BBB, but not as straightforward as before. Had to dig out information to gain complete information on what was being required.

TurboTax is well researched and thorough. It has been easy to integrate the information from previous years into the current year returns. The questions asked are useful to help get the returns completed. The only drawback is when the review goes through and indicates there is a need to correct something in the forms that did not make sense. This was the only time that I experienced confusion. There was some additional research done from previous years that helped address the multiple state filings. It is no perfect but has come a long way fro what it was several years ago.

I've been using Turbo Tax since 1997, and have never encountered any problems using their software. And yes, Turbo tax has been around that long; I'm just no sure if Intuit owned it back then. In either case it definitely makes filing my taxes a breeze.

Using the guided program was changed this year and not from the better. Hard to put my finger on why but generally the navigation was not as smooth and I had to go in an out to find what I was looking for. I'm likely to still use the product but not finding it as intuitive and helpful as in the past

As a retired senior of 82 years I find that with TurboTax Premier I can easily do my own taxes. I have IRAs, dividends, interest, etc. and all of this is easily melded into the IRS return. This is done in my own home at my leisure. No need to turn everything over to a tax consultant and pay high prices. I've been doing this for years and will continue to do my taxes with TurboTax.

TT seems as good as ever. I recognize the need to increase your market by offering direct support, although I find it unnecessary. I am disappointed that having used the Deluxe version for many years that you could not handle my return this year without charging me another $35 for the Premium version.

My overall experience with TurboTax Premier was positive; however, I encountered a system issue when I needed to log in after ending a previous session. I was asked if I wanted to install the software each time I logged in. In addition, there was a counter that was decremented by one each time I logged in. I was concerned I would not be able to log in if I exceeded the five log ins that were available to me. To avoid program log in issues, I kept the program live on my computer.

I have been using TurbTax for few years, and IRS did not came back for correction: Accuracy is good. Interface: should be added clear notes what fields to sue from form, and add examples for how to fill up some screens like when tehre are 2 or more states involved, and need to check which one is double taxed

Three major problems that need fixing: First, I had a late payment penalty in my estimated Federal taxes but the software did not alert me to the effect. Second, software did not annualize my federal income (but did for state) which reduced my penalty after I did it manually. Third, continually got message to not enter my personal information in the worksheets which I had not done, and did not offer steps to correct the issue. This last issue cost me hours of trying until I finally got it e-filed. While I was happy with TurboTax in prior year, I was disappointed for 2025. One final comment. Instructions and comments were not always clear this year. TurboTax need to have Technical Writers review the language.