The new version of importing from financial instituitions was terrible this year. You cant pick and choose accounts. The accounts arent specifically identified. You basically have to import all accounts at once vs one at a time. Lots of on line complaints about this process this year. Why would you have changed this?

I've used TurboTax for more than 30 years, and have always been satisfied with the final documents, despite software glitches over the last few years about which I could find no answers from the Community forum. Intuit would do well to analyze the hundreds of problems posted every year to create a troubleshooting guide with suggestions from the software developers, rather than the often unhelpful suggestions by user-laymen.

I have used Turbo Tax for years and this year was a terrible experience!!! I have talked with other members of my family and we all feel you should go back to your design in prior years and remember all of your customers are not young anymore, but still believe in following the law and filing my tax return each year!!

I found TurboTax increasingly non-user friendly for the past several years and this year's product was the worst ever. I spoke with a support person for over one and a half. hours to resolve a problem. The support person seemed unsure of what she was doing and never completely resolved my problem.

It would be great if TurboTax fixed the following: 1) TurboTax automatically assumes that any HSA distributions were taken for medical expenses incurred in the same tax year as the distribution. That is not always the case and makes it impossible to reconcile with state tax filings that do not follow federal tax laws (like California). PLEASE FIX THIS ISSUE. 2) The instructions for entering foreign tax withholding (in my case for dividends) is incorrect. I had to read several articles and watch a couple of YouTube videos in order to enter this correctly (at least I was able to do so eventually).

This year I want to scream. Forced Win 11 upgrade, continual ads to buy services, file online, support, etc etc, unable to get past bill address info when trying to efile. Multiple issues with valid passwords not being accepted, multiple passes through cumbersome security. Not a happy camper.

Generally, I think Turbo Tax works very well. I have two things I don't like about the listing of Investment Payers. 1) I use to be that invest payers were listed by the type of income -- interest, Div/Cap Gains, Asset sales, now all payers for all income types are lumped together. 2) When I'm checking my entries for investment payers, why can't the list return to the last payer I checked instead of going back to the beginning? This is a definite hassle and inconvenient

Downloaded information was not correct but probably not a Turbotax issue more the financial institutions issue. Help finding 2024's AGI was not inline with my experience (my web portal must differ from what was anticipated by the help instructions. Same general ease of use beyond this. Even though I had the 2024 tax file my information would not import into 2025!

Took me TWO days of being on the phone with tech support having purchased TurboTax from a third party (Amazon) ; instructions are not terribly clear for us older folks trying to navigate their laptops into areas like downloads or applications (which I'm told is part of the change from just inserting a disk and let it install on on its own) which used to be sooooo easy. Somebody needs to fix that. That said, when I was finally able to speak to several tech support people over those two hellish days, they were kind, patient, and GREAT. Yvette spent almost 2 hours with me and was very sweet to this old lady!!

TT leads you through tax topics in a logical order, making the process as easy as possible. IF you have your needed information organized, it streamlines your tax filing process. The interface is 'friendly' and easy to use. In fact, TT 2025 is easier than ever. One minor complaint - for those who do not want to use the cloud, it is much more difficult than it should be to get to the downloadable version!