The download process was smooth and simple. TurboTax guidance is efficient and typically easy to understand. The ability to import documents is a particularly helpful feature. Per the review process, our taxes are done accurately and have little risk of being audited. The e-file process was easy. The only objectionable aspect was the electronic filing fee for the state return, so we chose to file a paper copy. It seems to us that once we've paid for the product, we should incur an additional expense to e-file the state return.

I had trouble at the very end when it required a final version update which disallowed my return submittal. I did not realize this until a number of weeks later when my credit card tax payment or my tax refund could be verified. Fortunately, this was before tax deadline.

It is so much easier and faster to complete tax returns using TurboTax software. I appreciate being able to keep an electronic version of the file for my records. The returns look professional because they are neat and orderly. Plus, there is peace-of-mind e-filing due to the process that keeps track of the return's status. In the old days, we would hope and pray everything was correct and the envelope would arrive safely when the returns were sent via snail mail. I like the options for professional help and an audit defense too.

I used TurboTax successfully for many years, but the programs are buggy now. No support is available unless a fee is paid. I should not have to pay a fee to report a problem with TurboTax software and get assistance. Especially difficult was tax handling for IRA withdrawals for NJ. I finally had to print out the NJ-1040, white-out the incorrect numbers, write in the correct ones and mail the tax return. It wasn't possible to e-file. I use Turbotax to make filing my taxes easier not harder. AI support was useless and frustrating. I will be shopping around for new tax software for 2026 and may end up hiring an accountant if they're all as bad as TurboTax is now.

Turbo-Tax would not let me e-file without entering a phone number. Why? The IRS makes a big deal out of saying they will never call you; they mail you. So why must I enter a phone number? An explanation when the question comes up would be helpful and informative

I use it every year. If anything, the simplicity me question the accuracy, but each time I go back to review specific items it is always correct. It is also comforting to know I can get professional advice and audit protection if peace of mind is a priority.

I am a long-time TurboTax customer (since 1998) and am disappointed in this year's version. The product brought forward 1099-INT & 1099-DIV from last year, but when I downloaded the information from the same bank & investment companies, new entries were added to TurboTax and I had to delete the entries brought forward from last year. Also, the feature to add additional details was problematic, usually didn't work in "Step-by-Step" mode. So I had to go to "Form" mode to add the information. Plus, marking an amount as estimated didn't work the same or as well as in past years.

I found the Web version very difficult (impossible) to use as I could not enter information when I had it ready and available to enter. Exasperated, I then moved to the Desktop version and could then move around to enter information as it became available. I will never even try to use the web version again!

My IRA provider gave me 2 1099R's for my IRA as per the IRS guidelines, one for my taxible amount or my RMD, and one for my charitable contributions part of my RMD. When I go. through the turbotax I could only figure out how to put the RMDs in separately but I could not get them linked to my one Raymond James IRA account. Consequently it tried to charge me a $2800 pentalty for not meeting my RMD. It took me 4 hours and 2 phone calls to work through this. Surely this can be made more user friendly!!!

Product has been reliable in the past, but this year they are selling the product before they have finished the final version that includes all sections. They state in the highlights that the product is "Step-by-step guidance on stocks, bonds, ESPPs and other investment income and Up-to-date on the latest tax laws." This is not true and those sections cannot be used. Purchased over a month ago and still not updated as of 12-17. They should not sell it until it is ready. They need to update immediately! Need this for tax planning!