I have used TurboTax for many many years, and this year felt like the least complete I have ever seen the software. I ran into many bugs in the presentation, update program, historical lookback, and tax calculations. I expect Turbo Tax to be fully ready and bug free when I buy it, and if I see similar shortcomings next year I will have to find another software to do my taxes.

This is my third year using Turbo Tax, each year becomes easier and faster to complete my return. The software is great and covers EVERYTHING in a very easy to navigate and understand manner. But, what makes me so comfortable using Turbo Tax is if I have any questions their customer support is second to none! Every representative I've spoken with has been VERY knowledgeable, friendly and extremely patient with me. I feel confident my returns (Fed & State) are done accurately while getting me the best refund possible. Using Turbo Tax is a great experience, wouldn't have thought I would ever use those words regarding doing my taxes!! Thanks Turbo Tax for making a great product and hiring such friendly patient representatives and training them so well!!

What have you done to this software? I opened a test return for reference and had to go thru it before I could get out of it. How doI exit turbotax anywhere in the process? Why cant i delete the file when I know it's the wrong one?' I hope I can use this software this year. It gets harder each year. At least it transfers data. Thats a good feature.

When I was forced to prepare my return using Turbo Tax Online (TTO) so that the tax expert could review it, TTO flagged several areas which I needed to look at which Turbo Tax Desktop (TTD) didn't. Neither the online version or the desktop version filled in all of the entries from my 1099 DIVs. According to the tax expert, I had to add a duplicate in order for TTO to enter the missing information (since TTD didn't enter the information, I'm assuming it's the same. In order to file the most accurate return possible and to avoid any possible issues with failure to report income, Turbo Tax should fill in every field which has data entered. Neither TTO nor TTD support derivatives. Both flagged sales where the cost basis was $0 which is common (BTW, I wouldn't have seen this if I hadn't asked the expert to take a look at my return. TTD flagged this but it didn't display during the review.)

Frustrating in several places this year (tax year 2025). Import from our investments (Chase) was delayed at least partially because the software was not ready at first to accept the files. - Updates seemed not to get around to having this work until some time later. - The instructions were not always clear and their lack or paucity caused confusion and anxiety.

It was alright until the audit check. I downloaded the investment information directly from my investment firms. During the audit check, before filing, I had to enter made-up information into fields that otherwise had no auto-filled information. Otherwise, I could not get out of the audit loop. Very annoying and inaccurate.

I've used TurboTax for many years and this is the first year I haven't given it a 5-star rating. It remains accurate but it is not as easy to use as in previous years. I wish I could pinpoint exactly what was so different but I can't. I love the way it brings the previous year's information forward very easily. I love that it can be used step by step or by topic. I always enter data by topic as forms come in. It makes the final job easier. When I have all my forms entered, I go through the step by step process to be sure I haven't missed anything, then I file electronically. I filed my Federal return but held back on the state as I wasn't quite done with it. When I went back to electronically file the state return, I had a terrible time getting back to it. I fought with the program for about 5 hours before I was able to electronically file my state return. But, both are done now and I will definitely use TurboTax again next year. It still makes the whole process easier.

I was an accountant for 25 years and used the professional version of Turbo Tax. Since I retired, I use the Premier version and have noticed over the past couple of years this program is getting harder to navigate. I have been trying to finish my return today and have had an awful time trying to get past Capital Asset Sales Entry Worksheet because when I check the last box and try to leave the page, the "x" disappears. I cannot make it stay where it is supposed to be. I have paid for E-file on my state which I now cannot use and must print out and mail my return after I have worked half the day to make this program work. If I want to talk to someone to find out if there is anything else I can do, I have to pay for the time which is not tax related. I have never been so frustrated and will not purchase this program again.

The only real problem for me was trying to get back to my original IRA distributions and withholding tax information. I was off on something but I don't think I was ever able to back track to verify the numbers. I was never completely positive the final Turbo Tax tax calculation was accurate.

I take my IRA distribution at the end of the year and pay the estimated taxes then. Turbotax assessed me a tax penalty even though the relevant timing information was visible to it. I had to manually go through the tedious process of entering my quarterly data. That is unacceptable in a supposed Premier tax version.